Work with engineering teams and business to determine the requirements needed for project. Write business requirements for large corporate projects. Determine scenarios that need to be tested for projects. Work with engineering during development to ensure that business requirements are being met. Execute test cases and run extensive testing on system. Work with business partners to make sure all the requirements they need are being met. Work with App Support on any problems and work as a SME in that capacity. Use data analysis to determine the extend of the issue and the impact to customers. Jump into additional projects as needed to work as a SME for commissions.

Lead a team of transactional analysts. Conducted routine audits and worked with management on team success and performance. Hired new team members and trained analysts. Was the escalation person for service representatives as well as analysts for any calls or cases that were complex. Worked as a SME on projects to better the processes in place.

Promoted from analyst to a Sr analyst after taking on more complex cases/working on projects/auditing. Processed manual commission adjustments and partnered with Field on complex cases. Assisted the Lead with scheduling and escalations. Assisted with training of new analysts.

Worked on large and small corporate projects to ensure that Field compensation and reporting will work as expected based on business rules. Write requirements and validate these requirements were correct. Validated testing. Worked as a SME in all areas of Field Compensation.