-Streamlined client care by providing holistic oversight to each client’s program plan by communicating with both clients and DFCS case managers on a consistent basis. -Provided social and educational support to clients in all non-clinical areas, including housing, employment, rehabilitation, and referrals. -Managed a caseload of 10+ clients at a given time, providing individual service, support, and resources.-Designed and executed the client onboarding process. Conducted initial interviews with clients and caseworkers to determine client eligibility. -Supervised, delegated to, and provided meaningful learning experiences for interns. -Assisted clients and their families/service providers with the implementation of targeted interventions that promoted client progress and completion of case plan requirements.-Attended court hearings, panels, and family team meetings for clients. -Drafted all official documentation, established branding and written content for the client engagement department.-Responsible for researching community organizations and services for potential partnerships and establishing rapport for referral and collaborative services.-Monitored the progress of client, demographics, and services offered for data reports and statistical analysis as required.

-Managed six-figure budget, and and other fiscal tasks for non-profit startup.-Developed operating policies for business.-Oversaw human resources and legal activities, including background checks, vendor contracts and partnership agreements.-Coordinated community events, fundraisers, tours and business meetings.-Developed strategy and business processes to determine day-to-day flow and operations of startup .

Edited solicitations for telefund, email, and direct mail and managed the office's email account. Served as first point of contact for donors and volunteers. Managed day-to-day administrative tasks, assisted with event registrations, and also oversaw stewardship activities for first-time and consecutive donors. Created segments and appeal codes for the Office of Annual Giving's various solicitations.

Managed day-to-day administrative activities, supporting both Offices of Corporate Relations and Office of Foundation Relations. Also, briefly supported the School of Medicine. Coordinated calendars for executive directors of both offices, scheduled events for staff, and assisted with registration for alumni events.

Planned trips and travelled extensively across designated regions of the U.S. recruiting high school and transfer students to the four-year institution; Advised and counseled students and families on admissions and scholarship opportunities; Connected prospective students with current students for mentor/mentee relationships; Partnered with University Alumni Office to encourage alumni to become active in recruitment of new students.