Autumn Johnson, Cppm Email & Phone Number

Shakopee, Minnesota

• Project plan and provide direction on all Transactional program inventory
• Own and support the UHC Webstore business line with launching work, changes, and enhancements.
• Lead many program enhancement efforts internally and with our clients to realize efficiencies and cost saving initiatives.
• Work with cross-functional teams on project timelines, expectations, client communications.
• Provide support and make recommendations to current team members on daily work

Shakopee, MN

• Provide logistical support as it pertains to inventory.
• Participate in and occasionally lead daily production conference calls encompassing three separate vendors.
• Create and maintain department procedures for the coordinator team.
• Use business strategies and process improvement methodologies to establish the development and direction of program and roles within the department.
• Coordinate the allocation of workload to multiple print facilities.
• Partner with management… Show more

Eden Prairie, MN

• Generated ideas for department improvements including: template-based customer letters, advising on departmental needs for customer content mapping, advising on standards for writing deployment notes.
• Led a clean-up initiative for standard naming conventions for our digital device management system (LogMeIn) and communicated a future maintenance plan.
• QA content deployments in software to ensure accurate set-up.
• QA content remotely via LMI once pushed live to site to ensure… Show more
• QA content remotely via LMI once pushed live to site to ensure customer satisfaction.
• Escalated software issues and made product enhancements when needed.

Eden Prairie, MN

• Creative services project manager for Fast Casual and QSR (Quick Service Restaurants) Just to name a few:FOCUS Brands (Cinnabon, Auntie Anne’s, Carvel, Moe's Southwest Grill and McAlister's Deli)Aramark Business Dining.
• Advised brands on content strategy for their digital menu board solution.
• Held conference calls with key stakeholders… Show more
• Held conference calls with key stakeholders internal/external to scope creative content requests, wrote project briefs, set customer expectations, communicated project timelines, obtained customer approvals scheduled.
• Worked with cross-functional departments as well as brand executives to ensure on track projects.
• Compiled raw content files from customers for projects

Eden Prairie, MN

• Digital Clinic (Account Specialist) Strategic Business Unit of WAND Corporation
• Acted as account manager, creative services project manager, simple technical support, marketing manager, technical writer, sales manager, content deployment specialist & sales associate for Digital Clinic.
• Managed 150+ customer accounts
• Customer Service
• Quality Assurance
• Managed a team of 4 employees

Bloomington, MN

• Customer Care Rep – Centralized Retail – Contract Employee (Via Adecco Staffing)
• Liaison between Wells Fargo and Vendor appraisers resulting in support of customer service related calls, chats and emails.

Greater Minneapolis-St. Paul Area

• Conducted ongoing training/mentorship and skill validation of the team leads in India.
• Quality Assurance
• Customer Service
• Generated pre-formatted and ad hoc confirmation letters for complex tax related situations.
• Workload Coordination internal/external teams
• Project management and reporting skills for Market Conduct Exams

• Supervised and responsible for the results of on-boarding a leadership team of 4 in India
• Responsible for reaching and maintaining implementation timetable
• Processed out-going disbursements
• Technical writing and process documentation
• Project Management
• Workload Coordination

Greater Minneapolis-St. Paul Area

• Associate Policy Administration (01/08 - 02/09)New Business Policy Administration-Contract Employee (Via Aerotek) (02/07 - 01/08)
• Entry-level data entry
• Customer Service
• Workload Coordination

Burnsville, MN

• CashierClerical TeamPrice Accuracy Team
• Delivered great customer service, while performing price accuracy responsibilities and covering clerical work.

Project Management - Cppm

Accounting And Aviation

Accounting and Aviation Courses

Education record