Autumn Johnson, Cppm Email & Phone Number

Shakopee, Minnesota

• Project plan and provide direction on all Transactional program inventory• Own and support the UHC Webstore business line with launching work, changes, and enhancements.• Lead many program enhancement efforts internally and with our clients to realize efficiencies and cost saving initiatives. • Work with cross-functional teams on project timelines, expectations, client communications.• Provide support and make recommendations to current team members on daily work

Shakopee, Mn

• Provide logistical support as it pertains to inventory.• Participate in and occasionally lead daily production conference calls encompassing three separate vendors.• Create and maintain department procedures for the coordinator team.• Use business strategies and process improvement methodologies to establish the development and direction of program and roles within the department.• Coordinate the allocation of workload to multiple print facilities.• Partner with management… Show more • Provide logistical support as it pertains to inventory.• Participate in and occasionally lead daily production conference calls encompassing three separate vendors.• Create and maintain department procedures for the coordinator team.• Use business strategies and process improvement methodologies to establish the development and direction of program and roles within the department.• Coordinate the allocation of workload to multiple print facilities.• Partner with management on special projects, trending/reporting as needed.• Coordinate a multi-faceted team in diverse geographical locations to meet client needs.• Maintain customer and vendor/partner relationships.• Provide in-person and email communications to ensure around the clock teams are informed. Show less

Eden Prairie, Mn

• Generated ideas for department improvements including: template-based customer letters, advising on departmental needs for customer content mapping, advising on standards for writing deployment notes.• Led a clean-up initiative for standard naming conventions for our digital device management system (LogMeIn) and communicated a future maintenance plan.• QA content deployments in software to ensure accurate set-up.• QA content remotely via LMI once pushed live to site to ensure… Show more • Generated ideas for department improvements including: template-based customer letters, advising on departmental needs for customer content mapping, advising on standards for writing deployment notes.• Led a clean-up initiative for standard naming conventions for our digital device management system (LogMeIn) and communicated a future maintenance plan.• QA content deployments in software to ensure accurate set-up.• QA content remotely via LMI once pushed live to site to ensure customer satisfaction. • Escalated software issues and made product enhancements when needed.• Communicated with cross-functional teams to ensure proper execution of projects.• Technical Writing (Standard Operating Procedures and Company Policies) Show less

Eden Prairie, Mn

• Creative services project manager for Fast Casual and QSR (Quick Service Restaurants) Just to name a few:FOCUS Brands (Cinnabon, Auntie Anne’s, Carvel, Moe's Southwest Grill and McAlister's Deli)Aramark Business Dining (USAF-Air force, Kraft, KLA, Honda, ING, Paychex, Western Union, etc)Wendy’s (National and International)Texas Dairy Queen• Advised brands on content strategy for their digital menu board solution.• Held conference calls with key stakeholders… Show more • Creative services project manager for Fast Casual and QSR (Quick Service Restaurants) Just to name a few:FOCUS Brands (Cinnabon, Auntie Anne’s, Carvel, Moe's Southwest Grill and McAlister's Deli)Aramark Business Dining (USAF-Air force, Kraft, KLA, Honda, ING, Paychex, Western Union, etc)Wendy’s (National and International)Texas Dairy Queen• Advised brands on content strategy for their digital menu board solution.• Held conference calls with key stakeholders internal/external to scope creative content requests, wrote project briefs, set customer expectations, communicated project timelines, obtained customer approvals scheduled and managed project at all levels through the creative pipe-line.• Worked with cross-functional departments as well as brand executives to ensure on track projects.• Compiled raw content files from customers for projects • Developed project tools specific to brands• Technical Writing (Standard Operating Procedures and Company Policies)• Quality Assurance• Customer Service Show less

Eden Prairie, Mn

Digital Clinic (Account Specialist) Strategic Business Unit of WAND Corporation• Acted as account manager, creative services project manager, simple technical support, marketing manager, technical writer, sales manager, content deployment specialist & sales associate for Digital Clinic.• Managed 150+ customer accounts• Customer Service• Quality Assurance• Managed a team of 4 employees• Seasonal Content Automation Project• Technical Writing (Standard… Show more Digital Clinic (Account Specialist) Strategic Business Unit of WAND Corporation• Acted as account manager, creative services project manager, simple technical support, marketing manager, technical writer, sales manager, content deployment specialist & sales associate for Digital Clinic.• Managed 150+ customer accounts• Customer Service• Quality Assurance• Managed a team of 4 employees• Seasonal Content Automation Project• Technical Writing (Standard Operating Procedures and Company Policies)• Creative Writing (Customer-facing letters, Press Releases and Touch-point marketing)• Defined requirements, negotiated prices & on-boarded an install company• XML coding and digital content deployments• Made sales calls, scheduled & hosted sales demos, made follow up calls & closed sales deals.• Generated one-time and recurring sales in excess of $10,000.00• Coordinated tradeshow videos, loaded to devices & managed shipping for Henry Schein Dental• When Digital Clinic was sold, facilitated training & assisted with project transition plan with both selling & purchasing company presidents.WAND Corporation (Marketing Operations)• Coordinated & acted as the single point of contact for 8 WAND tradeshows • Gathered internal/external news & photos for marketing team• Researched tradeshow, marketing & award opportunities• Tracked marketing expenses and reported accordingly• Tracked marketing metrics via Google Analytics• Back-up sales assistant & receptionist Show less

Bloomington, Mn

Customer Care Rep – Centralized Retail – Contract Employee (Via Adecco Staffing)• Liaison between Wells Fargo and Vendor appraisers resulting in support of customer service related calls, chats and emails.

Greater Minneapolis-St. Paul Area

• Conducted ongoing training/mentorship and skill validation of the team leads in India.• Quality Assurance• Customer Service• Generated pre-formatted and ad hoc confirmation letters for complex tax related situations. • Workload Coordination internal/external teams• Project management and reporting skills for Market Conduct Exams• Acted as the Subject Matter Expert (SME) on numerous projects and daily tasks.• Conducted workload communication: assigned and sent… Show more • Conducted ongoing training/mentorship and skill validation of the team leads in India.• Quality Assurance• Customer Service• Generated pre-formatted and ad hoc confirmation letters for complex tax related situations. • Workload Coordination internal/external teams• Project management and reporting skills for Market Conduct Exams• Acted as the Subject Matter Expert (SME) on numerous projects and daily tasks.• Conducted workload communication: assigned and sent workload data to management.• Processed complex tax cases and assisted call centers when volumes maxed during tax season.• Member of 4 committees and spoke on their behalf• Technical writing and process documentation Show less

• Supervised and responsible for the results of on-boarding a leadership team of 4 in India • Responsible for reaching and maintaining implementation timetable• Processed out-going disbursements• Technical writing and process documentation• Project Management• Workload Coordination• Customer Service

Greater Minneapolis-St. Paul Area

Associate Policy Administration (01/08 - 02/09)New Business Policy Administration-Contract Employee (Via Aerotek) (02/07 - 01/08)• Entry-level data entry• Customer Service• Workload Coordination

Burnsville, Mn

CashierClerical TeamPrice Accuracy Team• Delivered great customer service, while performing price accuracy responsibilities and covering clerical work.

Project Management - Cppm

Accounting And Aviation

Accounting and Aviation Courses

Education record