Autumn Lopez Email and Phone Number

● Resolving any customer or employee grievances● Maintaining and updating the company POS software● Lead to encourage teamwork and workplace etiquette● Training new employees in all skills required for the job including sanitationprocedures, using the POS system and providing friendly customer service● Creating a COVID safe work environment

 Uses salesforce and MAVEN (Massachusetts Virtual Epidemiologic Network) tocollect vital data from COVID-19 cases and contacts Inform contacts and businesses about close contact exposures and provideinformation and support on how to quarantine safely Provide vaccination information and support to individuals and businesses Make regular calls to cases and contacts to support them their entire quarantine/isolation Identifying potential COVID-19 clusters Attended over 90 trainings some including: empathy, data collection, privacy,asking about sensitive topics, advanced case investigation, vaccination, activelistening, HIPPA.

● Created drafts for a variety of legal documents and letters● Maintained and organized files● Answered phones and gather information from clients

● Created a healthy safe home environment and attended to the child’s needs whenparents were absent● Observed behavior of neurodivergent child then helped adjust and implement abehavioral treatment plan● Assisted the child in overcoming behavioral obstacles while developing lifelongcoping skills