Autumn Rae Email and Phone Number

Current Role:▪ Improve agent experience by reducing daily volume, minimizing content, ensuring talking points are outlined easier, aligningSOPs, archiving content in internal systems timely and joining meetings to receive feedback resulting in improved methods.▪ Supporting organizational change initiatives and engagement through planning, communication, and voice of the agent.▪ Manage the internal systems and ensure content is updated, accurate, consistent across all jurisdictions, requests are updatedtimely, signed off by the business, timely, and backend is well organized and maintained.▪ Encourage employee enablement and team alignment by building and implementing a new tool structured around thealignment of all requests and tying metrics together via by creating a dashboard, individual team and executive summary.Technical Skills and Competencies:▪ SAP▪ Concur▪ Salesforce, CSS▪ Microsoft and Google Suite▪ Client management and retention▪ Excellent written and verbal communication▪ Excellent planning and organization▪ Time management and self-discipline