Maintain the highest level of confidentiality and integrity.• Conduct weekly store visits in a designated region to work closely with management andemployees to improve work relationships, build morale, and increase productivity and retention.• Ensure compliance with applicable labor laws and/or regulations.• Support with recruiting requirements such as, maintaining corporate store job postings, schedulingand participating in General Manager and Assistant Manager interviews and creation of offerletters.• Conduct audits of the HRIS system in comparison to the POS system to ensure accurate changesof employee pay rates, job titles, and terminations. Including follow-up with above store leadersand General Managers for timely submission of necessary changes for their teams.• Support the HR team in educating employees on and enforcing Company policies.• Act as a change agent to continuously improve processes, methods, past practices, etc.• Participate in development and delivery of various employee programs to the corporate storeteams including wellness campaigns, service recognition rewards and Slice of Support.• Champion and be a role model for Marco’s Cultural Beliefs and Passion for Primo.• Administer human resource policies and procedures and assists in their dissemination throughemployee communications and/or meetings.• Provide guidance to management and employees by handling basic HR questions, interpreting andadministering HR policies, procedures and programs.• Collect and maintain market HR data related to recruitment, employment, compensation, benefits,etc.• Actively participate in project teams and solutions design in support of Marco’s Talent Managementinitiatives.• Serve as HR data entry back-up for corporate store employees

• Lead the development and continuation of all culture initiatives at the corporate office and store level with the 'Passion for Primo' (PfP) program.• Lead the distribution of the 'Passion for Primo' rollouts to over 150 stores, with the goal of reaching all 1,000+ by the end of 2025.• Analyze and report on correlations between SSS and turnover % with Passion for Primo in BI dashboard. o Stores that have rolled out PfP have higher SSS and a lower turnover %• Oversee the Culture Champion certification, where all full-time employees can become certified in the brand's cultural teachings.• Provides culture coaching to individual Support Center departments to keep employees engaged.• Started the Passion for Primo Podcast. Writing, recording, editing, and promoting each episode.• Oversee the planning and execution of ‘Better Together’ week, engaging all employees systemwide with the Culture and CSR programs at Marco’s. • Won the 2022 Q1 Team MVP award.

• Monitor all national brand social channels (Facebook, Twitter, Instagram, TikTok and Google Reviews) for negative comments and questions. • Escalate any pressing issues via Zendesk to corresponding store locations.• Collect and report on monthly CS/RM statistics from all social channels. • Assist marketing department in the planning and implementation of e-gift card promotions.• Assisted development team in follow up calls to prospective franchisee owners.

• Led the team to a 15-3 record in 2023, with the toughest schedule the team has ever had.• Consistently working with the youth program to build a consistent feeder program into the high school level. o 2023 Incoming freshmen team increased from 8 to 16 because of out of season events.

o Color commentary and post-game interviews for girls and boys lacrosse.

Positions: Producer, Floor Director/Camera Operator, Graphics operator, Audio operator

While working with our current 567 residents on a daily basis, I collaborated with the other leasing professionals to showcase and market the property to perspective residents.

Cashier, Sales floor organization

-Cashier-Food prep-General store cleaning