Autumn Webb Email and Phone Number

Solely responsible for all Catering and Event operations.Playing a key role in providing leadership and direction to multiple restaurant general and kitchen managers within multiple locations. Including all day-to-day operations including staffing, revenue growth, events, catering, cost and margin control, and monthly, quarterly and annual financial goal management. Delivering consistent service, operational effectiveness and strong revenue numbers.Providing visible leadership to management and employees while encouraging a restaurant atmosphere focused on great hospitality.Working within existing policies and procedures to ensure goals are achieved relating to revenue and growth.Attracting, retaining and motivating multiple management teams empowering them to build their own teams beginning with the interview, the hire, scheduling, training, development, empowerment, coaching and counseling, conducting quarterly performance and salary reviews, problem resolution, providing open communication and recommendation in disciplinary actions..Conducting performance evaluations on a timely basis. Recommending promotions or corrective actions to ownership when appropriate and ensuring that general managers are doing the same.Supervising implementation of best practices and providing training and mentoring. Managing the restaurant as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate policies and procedures while exceeding financial goals.Responding to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.Monitoring and controlling the maintenance and sanitation of the all areas of the restaurants and equipment to protect the assets and ensure quality service.Ensure that operational and training standards are consistently being followed and executed appropriately.

• Conducted weekly motivational and instructional meetings with front-of-the-house staff.• Administered, on a shift-by-shift basis, coaching and corrective action consistent withcompany policies.• Collaborated with other departmental supervisors in establishing criteria for identifyingqualified candidates.• Responsible for conducting new employee orientations, ensuring that all new teammembers were fully acquainted with company policies, procedures, and philosophy.• Controlled labor cost by setting goals that addressed, on a shift-by-shift basis, salesvolume activity and requirements.• Maintained a safe and secure environment for both client and staff by strenuouslyfollowing prescribed OSHA and state and county health department regulations.Responsible for implementing all policy changes to food products and preparation, menuspecifications, kitchen systems, and staff training.

• Supervised floor staff with emphasis on customer satisfaction and repeat business.• Administered, on a shift-by-shift basis, coaching and corrective action consistent withcompany policies.• Analyzed hiring needs and provided feedback to management team.• Collaborated with other departmental supervisors in establishing criteria for identifyingqualified candidates.• Responsible for conducting new employee orientations, ensuring that all new teammembers were fully acquainted with company policies, procedures, and philosophy.

• Supervising performance of all staff and vendors assigned to the property.• Overseeing scheduling, planning, and evaluations to ensure that staff adheres todeadlines, quality standards, deadlines, costs, and organization-wide personnel policies &procedures, including safety practices.• Ensures all vacant apartment turnover procedures are followed, consistent with theorganization's standards and the property's budgetary goals and limitations.• Preparation of written recommendations for physical repairs and/or replacements,improvements, supplies, materials, and equipment to property owners as needed.• Conducting all certification and recertification interviews as necessary.

customer satisfaction standards.• Conducting training and follow-up with staff for high-quality customer service.• Coordination with corporate team and local vendors to plan and implement all eventsefficiently and effectively.• Administration of all production processes and monitoring all projects fromconceptualization to implementation including production budgets.• Assisting with selection of appropriate vendors for all events.

Gather and analyze business data to architect the most effective solution.• Design an easily maintained Aloha POS solution that meets specific needs of thecustomer.• Provide on-site training for users on the POS and back office features and functionality.• Conduct sessions to certify the customer and enable them to train site-level users.• Develop custom coursework and training materials.• Translate implementation objectives into an action plan for deploying the solution in thesites.• Plan hardware and installation logistics to ensure all components are staged, shipped anddelivered on schedule.• Manage deployment support, including go-live plans and resources and the transition toongoing help desk support.• Provide live on-site support for the first days after the "go-live" day.• Resolve on-site issues in real time to ease the changes associated with the new systemand speed acceptance of the solution.• Ensure a seamless transition to the new technology at every site.