Autumn Young Email and Phone Number

I manage a team of 17 people and work directly under our Director of Customer Experience. I manage our Customer Success Manager, Point of Sale Migration Specialists, Trainers, and Web Migrators. My team helps onboard customers who are sold on our all-in-one integrated Point of Sale and Website software. We work directly with small business owners and assist them in designing a new eCommerce website for their business. We also assist in migrating their current point of sale data and provide full training of our software during the onboarding process. Part of my job responsibilities are to ensure that everyone is managing their accounts well, assist the team in working towards the team goals that we set every month, and provide one on one coaching and team buildings to increase skills and improve team relationships. I also handle escalations and help with customer retention when a client requests to speak to a manager. I strive to maintain company culture and live our 5 company values (the 5 Hs): Happy, Honest, Humble, Hungry, Heartfelt.

I assisted clients in our onboarding process with the set up of our integrated Point of Same and e-commerce website software. I helped design websites, set up credit card processing, assisted with customer related software questions, and offered training so my clients could successfully use our software in their business. I was a top performer and hold the record for the most accounts taken live in a month at the company. I love working with customers and really enjoyed my time in the Customer Success Manager role.

I handled cases and tasks in assisting attorneys who worked on disability cases. I was given 90-100 tasks per day and had to complete all of them before the day is over. I handled 100-130 clients cases at a time and had to be very organized in how I prioritized my time with my tasks every day.

Took inbound customer service calls in both English and Spanish. Provided excellent service and assisted customers in difficult situations who had issues with their Wayfair orders.

I lead a team of about 30-40 people in our customer service department. We handled accounts after they were initially sold. I conducted interviews for promoting internally, assisted with hiring new hires, and helped build new processes for our department. I also handled escalations, provided coaching and mentorship to my employees, and provided training.