• Collaborated with business unit leaders and subject matter experts to design and implement training programs for employees across all Heffernan Group entities.• Designed and developed engaging, interactive, and effective training programs, modules, and materials for various types of learners.• Delivered in-person and virtual training sessions to groups of employees and evaluated training effectiveness.• Worked with subject matter experts to ensure training content accuracy and… Show more • Collaborated with business unit leaders and subject matter experts to design and implement training programs for employees across all Heffernan Group entities.• Designed and developed engaging, interactive, and effective training programs, modules, and materials for various types of learners.• Delivered in-person and virtual training sessions to groups of employees and evaluated training effectiveness.• Worked with subject matter experts to ensure training content accuracy and relevance.• Administered engagement surveys to gauge the effectiveness of each training program and gather employee feedback.• Managed and maintained the learning management system (LMS) and other training tools and technologies.• Partnered with HR and management to develop career development training plans for employees and managers.• Stayed up to date with the latest training and development trends, technologies, and best practices.• Recognized as 2022 Rookie of the Year and 2024 Corporate Resources Superstar Show less

• Managed operations by driving the execution of operational goals and objectives, identifying and implementing assignments, monitoring and managing daily performance, and maintaining open and frequent communication with division leadership, resulting in increased efficiency and productivity.• Oversaw reporting by generating dashboards and collaborating with leaders and managers to determine and address reporting needs for various company projects, resulting in increased transparency and… Show more • Managed operations by driving the execution of operational goals and objectives, identifying and implementing assignments, monitoring and managing daily performance, and maintaining open and frequent communication with division leadership, resulting in increased efficiency and productivity.• Oversaw reporting by generating dashboards and collaborating with leaders and managers to determine and address reporting needs for various company projects, resulting in increased transparency and informed decision-making.• Managed the survey platform, generated surveys, and analyzed survey results, resulting in actionable insights and improvements in employee engagement.• Consulted with other departments on solutions, resolved issues with IT, and partnered with Development for technology and reporting, resulting in increased collaboration and efficiency across departments.• Assisted divisions with various tasks related to PowerPoint and Excel, employee communications, implementation, employee engagement activities, and stewardship, resulting in improved cross-functional support and overall company success. Show less

• Successfully managed store operations and maximized the customer service experience by ensuring consistency and compliance with company standards.• Supported the Furniture Design Room Manager by conducting sales and inventory management, resulting in increased efficiency and productivity.• Provided exceptional customer service by promptly and effectively assessing the customer's area of interest and offering appropriate recommendations, resulting in increased customer satisfaction.

• Demonstrated outstanding customer service skills, resulting in increased store profitability by greeting customers and efficiently processing transactions within a fast-paced environment.• Collaborated with co-workers to perform daily department tasks on strict deadlines, including stocking, pricing markdowns, and creating merchandise displays, resulting in efficient and organized store operations.• Conducted thorough sorting, inspection, and preparation of merchandise before… Show more • Demonstrated outstanding customer service skills, resulting in increased store profitability by greeting customers and efficiently processing transactions within a fast-paced environment.• Collaborated with co-workers to perform daily department tasks on strict deadlines, including stocking, pricing markdowns, and creating merchandise displays, resulting in efficient and organized store operations.• Conducted thorough sorting, inspection, and preparation of merchandise before launching it online and/or transporting it to one of the three brick & mortar locations around central Indianapolis. Show less