Warmly greet and escort guests to their tables, ensuring a seamless and personalized seating experience in a fast-paced, upscale dining environment.Manage high-volume reservations through OpenTable and phone calls, coordinating guest preferences, special requests, and VIP reservations to ensure exceptional service and optimal seating arrangements.Provide exemplary customer service by anticipating guest needs, addressing inquiries, and resolving concerns promptly to ensure complete guest satisfaction.Collaborate with the front-of-house team to manage table turnover and minimize wait times, ensuring a smooth flow of guests during peak hours while maintaining the highest level of service quality.Work closely with servers, bartenders, and kitchen staff to ensure seamless service and efficient seating operations, adapting to last-minute changes or special requests with professionalismContribute to a memorable guest experience by recognizing repeat guests, offering personalized recommendations, and creating a welcoming atmosphere through attention to detail and hospitality.Maintain an organized host stand, manage the reservation book, take phone inquiries, and provide accurate wait time estimates. Also support with administrative tasks as needed.Proactively funnel all potential private dining room reservation leads to the Sales and Events Manger

Ensure high levels of attention to each table and create and maintain a personal feel to the experience Provide guests with detailed descriptions of daily featured food itemsAnswer any questions about complex food preparation and be knowledgeable about how to provide service and suggestions to those with food allergies and diseasesOffer food recommendations based on guest’s preferencesPace each action so that the speed of service and quality of experience is optimalAct as a team player and ensure both tables and back of house are in good standingMaintain accurate wine knowledge to increase sales

Greeting guests, engaging in conversation, and building rapport to understand their needs and preferences. Actively promoting and upselling high-end liquor brands and bottle packages. Managing multiple tables simultaneously, ensuring timely service and attention to detail. Pouring and mixing drinks according to guest's requests.Taking orders for bottles, mixers, food, and additional drinks. Also ensuring that supplemental wait staff is up to date and fulfilling orders in a timely manner.Setting up tables with appropriate glassware, ice buckets, etc. Building relationships with regular customers to encourage repeat business. Accurately processing payments for bottle service orders. Staying informed about current promotions, special events, and the venue's drink menu. Ability to provide personalized attention and cater to diverse clientele Engaging with guests in a friendly and professional manner Ability to confidently promote and upsell products Extensive knowledge of premium liquor brands, cocktails, and mixers Ensuring accurate orders and proper table presentation Ability to work under pressure, managing multiple tables in a fast-paced environment

• Ensure high levels of attention to each table and create and maintain a personal feel to theexperience• Provide guests with detailed descriptions of daily featured food items• Answer any questions about complex food preparation and be knowledgeable about how toprovide service and suggestions to those with food allergies and sensitivities • Offer food recommendations based on guest’s preferences• Pace each action so that the speed of service and quality of experience is optimal• Act as a team player and ensure both tables and back of house are in good standing

-Managed all social media content across both of the owned platforms-Approved of all designs used for branded content and items i.e. digital, physical merchandise and print -Attended weekly meetings to discuss and improve our outreach methods