• Regularly audit processes to ensure accuracy of data and efficiency of workflows.• Spearhead operational excellence initiatives, collaborating with cross-functional teams to evaluate and enhance systems and processes.• Lead the implementation of new software solutions, including CRM and project management tools, facilitating seamless integration and optimizing user experience.• Develop and manage over 50 project management workflows tailored to team-specific needs, resulting in streamlined operations and increased efficiency.• Drive continuous improvement efforts by conducting regular audits and making data-driven adjustments to workflows, resulting in enhanced productivity and performance.• Present, train, and review operational systems with cross-functional teams to ensure their understanding of new and revised systems.• Apply operational and systems thinking processes to design and implement efficient workflows, leveraging automation to reduce manual efforts and focus resources on critical tasks.• Collaborate closely with stakeholders at all levels to understand their needs and requirements, fostering a culture of collaboration and continuous improvement.

On-site Arabic language and culture study abroad program, based in Rabat, Morocco. • Daily intensive language lessons based on proficiency level • Culture lessons include Naseed, Arabic calligraphy, field trips to culturally important locations, and field trips around the country - including Chefchaouen, Akchour, Tangier, Casablanca, Fez, and Marrakech

Refugees and internally displaced peoples are at a record 117.3 million people worldwide. The causes are complex, with high proportions due to persecution, war, climate change, and genocide. As part of a cohort of 20 university students, I participated in a quarter study abroad program based in Rome, Italy. There we dug deep into research of the why, how, who, and where refugees and asylum seekers move from and to. We faced the harsh reality of traumas (physical and mental), diseases and medical issues, dangerous travel routes, and attempts to seek safety in a new country. During this time, we volunteered in organizations around the city that support refugees and their families. This added layer of experience as a non-Italian speaker and attempts to communicate with authorities and refugees brought a richer awareness and sensitivity to the complexities faced by refugees once they are in a new country.

My greatest accomplishment was creating a safe space for students to be themselves. Every day students shared their life with me - from victories to devastation - and together we created a community.All of the skills needed to coordinate logistics for a skill center that serves 700+ students from 20+ schools was no small feat. Transportation departments, principals, fellow office managers, and superintendents were always a phone call away.• Direct support for Principal of 700+ student career and technical high school• Facilitate Superintendent Administrative District Council quarterly meeting between four consortium school districts: schedule, packet preparation, power point presentation, minutes, and distribution• Website management, including audit, edit, create, and plan content• Event planner and project lead for student of the quarter ceremonies, including gathering nominations, write ups, certificates, and correspondence with key stakeholders• Project lead for redesign and refresh of school program brochure. Communicate with internal and external stakeholders to ensure text, design, and photography are cohesive and meet marketing goal.• Coordinate distribution to 15,000 eligible students in consortium district• Organize and lead End of Year Ceremony for 650 students, including scheduling, transportation, certificate and award creation, invitation design and mailing• Create and manage job requisitions for building vacancies• Summer Session program: create brochure and mailer, input registration, track 500+ students and all necessary documentation to participate in program, coordinate transportation between districts• All-School Advisory Board annual dinner: design invitation, distribute to staff, prepare and facilitate presentation for evening• Oversee office supply organizing and distribution

• Wrote comprehensive job description posts, screened applicants, prepared questions, conducted interviews, and facilitated new hire onboarding.• Handled multiple time-sensitive projects and prioritized as appropriate.• Utilized QuickBooks and Excel to manage financials for 24/7 company with monthly operating budget of $300,000+. • Notified and processed monthly A/R reports and payments received. Managed and paid regular A/P accounts.• Cash handling, bank deposits, cash on hand tracking for two physical locations. Monthly reconciliation of multiple checking accounts and corporate credit cards. • Notary Public for state of Ohio. • Researched, ordered, and maintained office supplies.• Prepared auto titles for transfer: Local sales and purchases, police affidavits, and insurance auto auction sales. Monthly volume averaged 100-200 titles. Reported salvaged vehicles to national registry for title removal. Monthly volume averaged 200-300.• Prepared monthly budget reports.• Ensured compliance of federal and state employer required postings

• Researched and created marketing plan for the Recreation Department, focusing on community engagement and awareness. • Created print and digital marketing materials for internal and external communication, including the Rocky River Summer of Fun brochure. Adobe InDesign and Photoshop.

• Traveled to Haiti periodically to develop and grow relationships in-country, purchase artisan-made items for sale in the United States and share updates with donors and social media followers.• Developed and launched fundraising initiatives to grow the Apparent Project donor base and increase capability of the organization. • Utilized customer relationship management program to maintain donor relations vital to reach, both in Haiti and throughout the regions where donor partners live. • Designed with Adobe InDesign, Photoshop, and Illustrator to create marketing materials for print and digital marketing.• Content creation to share mission and updates via Facebook, Instagram, and website blog.• Increased social media following by 1,000 across platforms.• Collected in-kind donations (value $1500) for needed school supplies to begin 2018 school year

• Cultivated positive and enjoyable culture for both staff and customers alike. • Implemented staff training and store maintenance tracking via documents and checklists created in Word and Excel to ensure staff was trained and understood operational needs. • Created content for company Facebook and Instagram social media marketing. • Conducted weekly physical inventory of coffee and food on hand and placed orders with respective vendors. Verified proper order received and communicated with vendors to correct any discrepancies in product received.• Scheduled weekly calendar for staff of 20, balancing availability of employees and needs of bistro.• Updated POS system to reflect menu pricing and item changes, and ease of cashier use.

• Completed 30-page admission packet for each new resident of a 200-bed facility, with an average of 120 new admissions each month. • Provided customer service to ensure their satisfaction while transitioning from the hospital to skilled rehabilitation. Sole representative on Saturdays for the admissions office.

• Direct support for one of three Executive Pastors at church of 4,000+. • Collaborated on short-term and long-term goals. Created yearly plan for lessons, events, and programs.• Designed marketing portfolios in Adobe Creative Cloud – InDesign, Photoshop, and Illustrator.• Organized annual district men’s conference for five years, averaging 600+ participants.• Event coordinator for events ranging in size from 80 to 1400 participants. Coordinated all logistics, including online registration, facility/AV planning and scheduling, volunteer responsibilities, maintained budget constraints, and creation and implementation of day-of matrix.• Managed Constant Contact email list of 1000+ participants and leaders. • Composed communication for internal and external messaging. • Organized and directed small group study for church-wide study. Recruited small group leaders, promoted series, purchased and distributed materials, and communicated with participants with 40% church attendee participation.• Grace liaison for community fundraising event, featuring J. Mark McVey, Broadway performer from Les Miserable. Event raised more than $10,000.• First line of communication between community, clients, staff, and counselors. • Researched and maintained resource database to distribute as necessary to community. • Managed and scheduled four counselor schedules, averaging 100+ weekly client hours.• Implemented appointment reminder and cancellation policy communication with clients to reduce cancellations and no-shows by 50%

Empowering women out of poverty is an enormous goal. One that cannot be done alone. Through the art of storytelling, the marketing potential of home parties, and the power of a network, the face of poverty is changing. In October 2015, I traveled with a dozen women to Haiti, to met many of our partner artisans, and saw first hand the dignity of partnership in action.

• Directly supported Junior High Pastor and ministry of 100 students. • Created designs for message series and produce program for weekly youth group. • Event coordinator for multiple annual weekend retreats, and weekly youth group meetings.• Implemented and directed Parent’s Night Out fundraising program for Junior High students to earn income for upcoming events. Marketed to congregation, coordinated student volunteers, registered parent and children, checked-in and checked-out students and parents. Average of 70 children served each month.• Introduced check-in system and data program to better assist advisors in connecting with students.• Organized transportation, lodging, meals, and registration details for weekend retreat events to ensure safety and enjoyment for students and advisors.

Work directly with buyers and sellers to negotiate deals. Create Comparative Market Analysis to determine selling price for listings and reasonable market price for buyers. Implement personal marketing tools to gain recognition throughout communities served.

Administered all facets of the Community Arts and Music Program, including registration, tuition collection, tracking, and facility reservation, recitals, and instructor payment. Coordinated schedules of over 30 instructors, and over 200 students. Streamlined process for Kulas Foundation grant funded program which allows college professors to enhance classroom learning through attendance of local performances. Assisted Dean of Performing Arts, Director of JazzFest, and Education Director in successful execution of educational components for 28th Annual Tri-C JazzFest.

• Lead small groups in studio work in line drawing, painting, ceramics, wire work• Introduce students to fundamentals of art• Connect art projects and studies with language, math, science and literature studies of the classroom• Create an artistic environment conducive to exploration of media and styles

Conducted routine maintenance as well as removal, repair and replacement of engine, transmission and drive systems of helicopter.