Autumn Smith Email & Phone Number

West Lafayette, In, Us

West Lafayette, In, Us

Creative brand and social marketing strategist and designer. Oversee multiple creative projects from start to finish, manage day to day timelines, organization and tracking of deliverables, liaising with internal teams and outside vendors, meet deadlines and approve materials before final presentations.- Creative Project Coordinator- Creative development and design of brand identity- Direct and lead all brand design activity within the team- Marketing material design (to include but not limited to: pdfs, sales sheets, ebooks, business cards, marketing sheets, workbooks, etc.)- Social media graphics design- Website Design- Presentation Design- Digital Design- Mentor, motivate and monitor teams- Development and implementation of social media strategy and campaigns- Email marketing

Lumatic is a B2B photography management platform in a SaaS environment. Hired to track the pulse of their ever-growing client base by leading a team and working directly toward one goal: avoid client churn. Works with cross functional teams to highlight customer needs and pain points. Focused on customer centric business practices. Worked collaboratively with executive leadership to deliver and cultivate process improvement across the business.- Set up client health tracking in FreshSuccess- Set up omni-channel support in FreshDesk- Calculate and track client health scores- Onboard new clients and build tools to automate onboarding- Build utilization marketing campaigns - Conduct check-ins with clients who are exhibiting low utilization and/or poor health- Conduct check-ins with clients who are exhibiting high utilization to expand sales- Respond to inbound support requests via email, chat, phone, and social media- Build canned response repository to automate support request- Build and iterate extensive client self-help tools including a robust knowledge base- Collaborate with other Lumatic departments as the ‘voice-of-customer’ within the company- Create SOP's

Big 10 Media designs, develops, buy/sell websites and use a variety of techniques to monetize them, including traditional advertising and affiliate marketing. We also provide a variety of services to small businesses including comprehensive Virtual Assistant (VA) offerings, social media management, and digital marketing consulting.

Brand storytelling for entrepreneurs and creative business owners through on-brand imagery.- Manage day-to-day operations including but not limited to – correspondence with clients, generating quotes, incentive programs, ensuring deadlines are met- Recruitment of new staff & mentoring development of staff- Development of marketing strategies- Plan, coordinate and execute events to maintain business presence in the community- Vendor and payroll management- Calendar management and scheduling- Management of multiple incoming units of work or assignments- Design a wide range of material from commercial signage to professional wedding albums- Create and publish content throughout various digital channels

• Responsible for initial site visits and prospect meetings for new leads • Distributing marketing packets to prospects • Responsible for delivering creative presentations to clients • Successful communication and customer service with clients, vendors, contractors • Responsible for relationship building at monthly networking meet-ups • Design marketing material • Sourcing photos for marketing material

Ba, Photography

Associate'S Degree, Organizational Leadership & Supervision