Maintain regular contact with 105 program participants, ensuring adherence to eligibility requirements.Provide personalized career guidance, resume editing, interview coaching, and labor market information to job seekers.Facilitate employer engagement through job posting management, hiring event coordination, and new hire onboarding support.Manage front desk operations, handle phone inquiries, and oversee customer satisfaction initiatives.

Traveled between 6 bank locations, providing coverage and ensuring compliance with bank policies and federal regulations.Reported discrepancies and policy violations to the District Manager, contributing to the maintenance of operational integrity across locations.Generated weekly reports on district employees and bank performance towards goal targets, facilitating informed decision-making by management.Processed loan applications and conducted vehicle evaluations to determine market value, ensuring accurate and efficient service delivery to customers.Managed transaction processing and maintained high standards of customer service, enhancing overall customer satisfaction.Coordinated district team building events in collaboration with the Area Manager, District Manager, and fellow R.A.D team members.Conducted audits to assess operational efficiency and compliance with internal policies and regulatory requirements.

Managed hiring, onboarding, and development of staff, ensuring alignment with company standards and objectives.Created and maintained employee schedules, optimizing staffing levels to meet operational needs.Supervised a team of 20 employees, conducting regular evaluations and providing feedback to enhance performance.Enforced company policies and procedures to maintain operational efficiency and ensure adherence to regulatory requirements.Championed exceptional customer service standards, fostering a positive shopping experience for customers.Designed and implemented contests and motivational initiatives to inspire staff and achieve company goals.