• Leads group of 10 direct reports towards growth in overall customer satisfaction and loyalty for a total account portfolio of $107+ million annually• Escalation support and coaching for direct reports to promote individual contributor empowerment and skill set improvement• Oversees active strategy for account management of team within the SalesForce platform; encouraging strategic thinking, practice, and results

• Acting Supervisor Phone Support May 2019-October 2019• Performance planning, culture focus, coaching mentality • Global Enterprise Advisor POC Supervisor March 2019- April 2019• Quality of Interaction Inspections, Customer Check-in Touch Points, and Account Planning & Execution documentation completed for 11 direct reporting advisors • Accountability and encouragement for utilization of Sales Force for management of strategy action items• Frequent utilization of EMS, My Info Drive 2.0, Schedule Viewer IEX, GEA Supervisor Dashboard Reporting, SFDC• Partnership in identifying system issues, navigating customer escalation situations, and accountability for training completion

• Strong Analytical expertise in interpreting and organizing raw data within MS Excel, MS Word, and MS Power Point• Managed the overall partnership between my customer and Verizon for every aspect of their contract• Developed scenarios, audited internal Learning Portal, and training flow development as a GEA Subject Matter Expert • Improved processes with project follow through and tracking as part of the GEA Shadow Program Core team• Consistent contact with internal and external customers to strategize around retention, revenue growth, and satisfaction initiatives • Account Management portfolio of $12mil+ annually• Project management and implementation of contractual and strategic revenue opportunities through the SalesForce platform• Peer to Peer Development as a GEA New Hire Subject Matter Expert

• Analyzed customer business needs and effectively identifying root intention for call • Empowerment to utilize My Business Portal for maintenance and ordering • Facilitated Tier 2 Trouble shooting, Global support, and engagement of additional departments to rectify issues• Consistently utilized MARS, MTAS, and Remedy Ticket System • Skilled in connection, discovery, and negotiation, while maintaining a 100 % Customer choice score across all 5 months in role

• Coordinated the creative promotion of activities and initiatives sponsored by SGA council• Utilized Adobe Photoshop and Adobe Illustrator to develop marketing flyers, t-shirts, and other items • Oversaw and provided accountability for the communication of SGA council with the staff of the Lakeholm Viewer and the Enerazan• Provided the designs and regular maintenance of the SGA council web pages

• Created flyers and posters for Enactus projects• Generated information for our website• Oversaw BrandMark, a project aimed at empowering small businesses to increase their knowledge of branding and marketing• Planned project events• Conducted business and analysis meetings with small business owners• Delegated tasks to 10 project members

• Worked closely with Club Management to learn the culture of the company • Partnered with fellow interns and current associates to develop a project to strengthen the procedures of the business• Presented project with peers to VP leadership• Facilitated interviews for procurement of new talent • Rotational role spent shadowing each Department Management Lead

• Contacted supporters for events• Utilized Excel to organize contact information• Assisted in Event planning and execution• Shadowed Director of Marketing during media meetings and interviews