Autumn Payne Email & Phone Number

Salt Lake City, UT, US

Hilliard, Ohio

• Leads group of 10 direct reports towards growth in overall customer satisfaction and loyalty for a total account portfolio of $107+ million annually
• Escalation support and coaching for direct reports to promote individual contributor empowerment and skill set improvement
• Oversees active strategy for account management of team within the SalesForce platform; encouraging strategic thinking, practice, and results

• Acting Supervisor Phone Support May 2019-October 2019
• Performance planning, culture focus, coaching mentality
• Global Enterprise Advisor POC Supervisor March 2019- April 2019
• Quality of Interaction Inspections, Customer Check-in Touch Points, and Account Planning & Execution documentation completed for 11 direct reporting advisors
• Accountability and encouragement for utilization of Sales Force for management of strategy action items
• Frequent utilization of EMS, My Info Drive 2.0, Schedule Viewer IEX, GEA Supervisor Dashboard Reporting, SFDC

Columbus, Ohio Area

• Strong Analytical expertise in interpreting and organizing raw data within MS Excel, MS Word, and MS Power Point
• Managed the overall partnership between my customer and Verizon for every aspect of their contract
• Developed scenarios, audited internal Learning Portal, and training flow development as a GEA Subject Matter Expert
• Improved processes with project follow through and tracking as part of the GEA Shadow Program Core team
• Consistent contact with internal and external customers to strategize around retention, revenue growth, and satisfaction initiatives
• Account Management portfolio of $12mil+ annually

Columbus, Ohio Area

• Analyzed customer business needs and effectively identifying root intention for call
• Empowerment to utilize My Business Portal for maintenance and ordering
• Facilitated Tier 2 Trouble shooting, Global support, and engagement of additional departments to rectify issues
• Consistently utilized MARS, MTAS, and Remedy Ticket System
• Skilled in connection, discovery, and negotiation, while maintaining a 100 % Customer choice score across all 5 months in role

• Coordinated the creative promotion of activities and initiatives sponsored by SGA council
• Utilized Adobe Photoshop and Adobe Illustrator to develop marketing flyers, t-shirts, and other items
• Oversaw and provided accountability for the communication of SGA council with the staff of the Lakeholm Viewer and the Enerazan
• Provided the designs and regular maintenance of the SGA council web pages

• Created flyers and posters for Enactus projects
• Generated information for our website
• Oversaw BrandMark, a project aimed at empowering small businesses to increase their knowledge of branding and marketing
• Planned project events
• Conducted business and analysis meetings with small business owners
• Delegated tasks to 10 project members

Cuyahoga Falls, OH

• Worked closely with Club Management to learn the culture of the company
• Partnered with fellow interns and current associates to develop a project to strengthen the procedures of the business
• Presented project with peers to VP leadership
• Facilitated interviews for procurement of new talent
• Rotational role spent shadowing each Department Management Lead

• Contacted supporters for events
• Utilized Excel to organize contact information
• Assisted in Event planning and execution
• Shadowed Director of Marketing during media meetings and interviews

Master Of Business Administration (Mba), Organizational Management

Bachelor Of Arts (B.A.), Public Relations

Activities and Societies: Enactus Member and Project Leader, MVNU College Republicans, Intramural Volleyball Team Captain

Education record

Activities and Societies: Volleyball 5 years, Basketball 6 years, Choir 5 years, Band 2 years, Drama 2 years, Yearbook 2 years