I hold a Bachelor's degree in Psychology from the University of Washington Tacoma, where I learned about human behavior, motivation, and cognition. Since August 2021, I have been working as a Cruise Specialist at Costco Travel, where I manage and organize all travel documentation, Covid protocols, new itineraries, and payments for our members. My core competencies include communication, problem solving, and time management skills, which I apply daily in my role.In my previous role as a Cruise Follow-Up Specialist at Costco Travel, I acquired in-depth knowledge of Costco's membership benefits and payment-related perks. I aimed to build strong customer relationships, ensuring a positive payment experience for each member. I collaborated with the finance team to reconcile and resolve any payment discrepancies, using my analytical and interpersonal skills. I value teamwork, customer service, and continuous learning, and I am eager to bring my diverse perspectives and experiences to the any team.