Avery Wilson Email & Phone Number

New York City Metropolitan Area

Respond to all service requests in a timely manner, keep customers fully updated, and ensure service call completions are documented accurately, as well as ensure any parts/equipment used are appropriately accounted for. Interact with store personnel and TRUNO team in a positive manner and easy to understand by the people being communicated with. Troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for. Provide preventative maintenance to contract customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc. Perform basic configuration of software and hardware unassisted & in a Smart hands capacity and perform installs and upgrades, as needed.

Brooklyn-Nassau

OverviewWorldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.Worldwide TechServices is looking for a regular full time Aspciate Engineer to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Engineer will perform a variety of hardware-focused, break fix services and solutions on various client products including desktops, laptops, televisions, basic printers, MF printers and Desk Side Support services. Candidates must possess the ability to perform basic, moderately complex and complex troubleshooting and repair activities. Position may require the exercise of basic, moderately complex and complex analytical skills and to make decisions based on established department and company guidelines.Responsibilities•Providing customer break fix support for designated equipment•Communicating clearly in written and verbal form•Possess excellent customer service skills•Works within established customer service satisfaction criteria Accepting and delivery of all service calls assigned•Accept and deliver all service calls assigned within the established service level agreements•Completing all administrative tasks associated with each call•Responsible for control and return of assets and inventory•Other duties may be assigned to meet business needs•May provide functional guidance to colleagues

850 Third Avenue, Brooklyn Ny 11232

Opened Store as Lead Technician, trained three other technicians, managed the shop and addressed and resolved customer issues.The position grew into Service Supervisor/Knowledge Manager which also required managing the Service Center, the Knowledge Bar and the 9 Knowledge Technicians & Experts.Additional responsibilities including sales floor and front end coverage for General, Retail Sales and Front End Managers to support an additional 31+ associates at times.No mention of customer service... the position is 99.9% customer service (Internal & External).It was fun at times, while it lasted.

655 Merrick Ave, Westbury Ny 11590

Break fix service to internal and external desktops and laptops; for a short time IPhone 4 & 5 repairs also. The position was great. The influx of repairs which at sometimes was overwhelming, but manageable as our team worked together to address the tasks.Pat Raeihle (Knowledge Manager) is an old school type who runs a tight ship. His leadership is key to the success of the shop. He is a great manager and person. I am glad to have worked with him and proud to call him friend.

Broadway, New York

Break fix service to internal and external desktops and laptops.

100 Williams Street, Ny Ny

Performed contracted onsite manufacturer repairs of servers, desktops and laptopsAdministered desktop support to field employeesManaged all computer equipment and in-house repairsInstalled peer-to-peer networks for small businessesInstalled/configured LAN’s for companies that had service contractsAdvised consumers on upgrades to equipment and software, when appropriate

Computer City - 6Th Ave & 40Th St Compusa - 5Th Ave & 37Th St.

Break fix service to internal and external desktops and laptops