Ava Davis Email & Phone Number

United States

Implemented ServiceNow ITSM, ITOM, and ITBM modules in a universitysetting, focusing on business process analysis, optimization, and CMDBdesignDeveloped service portals and enhanced user experience for faculty,staff, and students, while integrating with existing systemsTransformed IT service delivery in a retail organization by implementingServiceNow ITSM, ITOM, and ITBM modulesLed solution design, architecture, and platform customization, includingservice portal and user experience enhancementsStreamlined operations through workflow automation and processoptimization.

New York, United States

Leveraged ITIL Framework and ServiceNow Best Practices to optimizeITSM, ITOM, and ITBM processes in a leading financial institutionAustin United States(737) 377-5255hamzehin6@gmail.comConducted business process analysis and optimization, requirementsgathering, and gap analysis to drive improvementsDesigned and implemented CMDB, integrations, and APIs to streamlineoperationsDeveloped a custom ServiceNow solution for a healthcare organization,focusing on solution design, architecture, and platform customizationImplemented ITSM, ITOM, and ITBM modules, automated workflows, anddesigned user-friendly service portals to improve user experience andstreamline operations.

United States

Implemented ServiceNow ITSM, ITOM, and ITBM solutions in an insurancecompany, optimizing business processes and enabling effectiveresource allocationDesigned and integrated CMDB, APIs, and other key systems toautomate operations and improve service delivery