Ava Hendricks Email & Phone Number

Acts as the Human Resource Director and Assistant Administrator.Assists the Administrator with all administrative functions in the operation of the center including but not limited to finances, IDPH, JCAHO, resident care and stability. Takes responsibility as the Administrator in his absence, and as delegated. Supervise, direct, and coordinate functions.

• Oversee, lead and manage all the business aspects of the home health agency, management of office staff and field clinicians. Medicare and private insurance billing (includes but not limited to PDGM pre-claim audits).

Managing the financial performance of the community. Knowledge of my team and residents on a personal level. Inspiration to think outside the box in creating, Developing and implementing programs that will create memorable experiences. Hire, train and develop outstanding talent. Bridge the gap between a vision and reality, promoting life to the fullest..

Create positive, memorable customer experiences, every day, through effective interaction and by following through on the position responsibilities. Provided human resources and accounting support to the executive director, including assisting with recruitment, benefits communication, paperwork processing, compliance, orientation and new hire processing.

• 125 units 97% occupied
• Hiring, Training, and Supervision of all Department Heads
• Monthly/Yearly Financial Management
• Oversee and manage marketing process to meet/exceed occupancy/revenue targets
• Set and Accomplish Monthly Standards for Quality Assurance and Improvement
• Provide Leadership in a goal setting environment for all staff and residents for long-term growth

• ICD 9/10
• EMR, ICP/MCO Billing and Collections
• Bank/Credit Card/Petty Cash Reconciliations, Credit Card Reconciliations
• Aging Report Reconciliations and Collection including creation of AR and resident Rent Statements
• Involuntary Discharges and D/C Hearings
• AP/Bookkeeping

Park Forest, IL

• Managed all duties of the home health agency (10 office staff, and 90 field employees)
• All HR Duties including IDPH background/fingerprint, I-9's, and all Unemployment Processes
• Conducted State Mandated Pre-Service, Orientation, monthly and yearly In-services
• Billing:DSCC/DHS/IDOA via ECCPIS/Medicaid via HFS website/Medicare
• Payroll used ADP/Paychex/Paylocity, ensured accuracy on all State 941's
• State Surveys 3 deficiencies (last survey), IDOA Survey no deficiencies, DHS Survey no deficiencies

Health Administration

LNHA

Nursing

Some courses towards a nursing degree

Cna

CNA Certification

Health And Medical Administrative Services