Ava Hendricks Email & Phone Number

Acts as the Human Resource Director and Assistant Administrator.Assists the Administrator with all administrative functions in the operation of the center including but not limited to finances, IDPH, JCAHO, resident care and stability. Takes responsibility as the Administrator in his absence, and as delegated. Supervise, direct, and coordinate functions over department heads. Plans, develops, and administers HR and Payroll Programs within all policies of the organization. Formulates, implements, and supervises programs relative to recruitment, orientation, training, promotion, and welfare of all personnel and all employer-employee relationships. Advise administrative staff of personnel involvement in policies, programs, and proposed organization changes. Evaluates manpower requirements, initiates and recommends policies and procedures necessary to achieve objectives in the facility and to ensure maximum utilization of personnel. Actively involved with union employees, policy, procedures, grievances, settlements, hearings, etc. FMLA approvals, 401K rollout, COVID reporting/tracking/OSHA. PCC, Acquire, Apploi, Relias, Attendance On Demand.

• Oversee, lead and manage all the business aspects of the home health agency, management of office staff and field clinicians. Medicare and private insurance billing (includes but not limited to PDGM pre-claim audits), AR/AP, maintaining monthly budget and spending, credit card reconciliation, maintain and create new contracts. HR: Recruiting, Hiring, Onboarding, Training and Development, Employee Relations, Employee Engagement, Compensation, Benefits, Performance Management Tracking, Schedule Creation/Creation, IDPH, I9 process, unemployment claim process, and payroll.

Managing the financial performance of the community. Knowledge of my team and residents on a personal level. Inspiration to think outside the box in creating, Developing and implementing programs that will create memorable experiences. Hire, train and develop outstanding talent. Bridge the gap between a vision and reality, promoting life to the fullest. Inspire your residents and team members today. Lead my team and make a difference.

Create positive, memorable customer experiences, every day, through effective interaction and by following through on the position responsibilities. Provided human resources and accounting support to the executive director, including assisting with recruitment, benefits communication, paperwork processing, compliance, orientation and new hire processing, accounts receivable & payables activities, and with creating a positive first impression for customers through front desk coverage. Excellent interpersonal, organizational and communication skills.. Strong skills in Microsoft products including Outlook, Word, Excel and PowerPoint. Familiarity with Yardi

• 125 units 97% occupied• Hiring, Training, and Supervision of all Department Heads• Monthly/Yearly Financial Management• Oversee and manage marketing process to meet/exceed occupancy/revenue targets• Set and Accomplish Monthly Standards for Quality Assurance and Improvement• Provide Leadership in a goal setting environment for all staff and residents for long-term growth• Operational Management including Regulatory Compliance• Lead Monthly AR calls• Complete, Monitor, and Set the Budget Monthly• Effective Communication and attention to detail on residents’ care/wellbeing and ensure positive engagement • Software: Yardi, Avid, MDoL, MEDI, TELS, CareMerge, Abe.com

• ICD 9/10• EMR, ICP/MCO Billing and Collections• Bank/Credit Card/Petty Cash Reconciliations, Credit Card Reconciliations• Aging Report Reconciliations and Collection including creation of AR and resident Rent Statements• Involuntary Discharges and D/C Hearings• AP/Bookkeeping• Payroll• HR for all Departments including IDPH fingerprinting and I9 process• SDP and Private Pay Days for LOA/Hospital Bedholds/Nursing Home Visits• All Medicaid applications: SNAP, Health Insurance, QMB• Medi admits, discharges, deaths, and tpl changes• Software: Yardi, Avid, MDoL, MEDI, Abe.com

Park Forest, Il

• Managed all duties of the home health agency (10 office staff, and 90 field employees)• All HR Duties including IDPH background/fingerprint, I-9's, and all Unemployment Processes• Conducted State Mandated Pre-Service, Orientation, monthly and yearly In-services• Billing:DSCC/DHS/IDOA via ECCPIS/Medicaid via HFS website/Medicare • Payroll used ADP/Paychex/Paylocity, ensured accuracy on all State 941's • State Surveys 3 deficiencies (last survey), IDOA Survey no deficiencies, DHS Survey no deficiencies• Plan of Care/Medication Administration Records (with nurse oversight) and Patient Emergency Plans• Marketing• EMR Medicare Data Entry and discipline frequency, physician order tracking, State exporting, and EDI• ICD 9 coding• Created/implemented home health/home services/home nursing policy and procedures and employee handbooks

Health Administration

LNHA

Nursing

Some courses towards a nursing degree

Cna

CNA Certification

Health And Medical Administrative Services