Ava Mascena Email & Phone Number

Cranston, Rhode Island, United States

Providence, Rhode Island Area

• Ensured daily operations and policies were understood and adhered to by staff and volunteers
• Assisted patrons with all inquiries and issues while demonstrating the highest level of customer service
• Used creative problem solving and mediation skills to settle interpersonal conflicts

Providence, Rhode Island Area

• Scheduled, organized and oversaw rehearsals and performances
• Coordinated technical needs with production managers from touring locations
• Operated sound and lights during performances, as well as designing light cues
• Arranged travel for the actors & employees of COAAST
• Scheduled and coordinated auditions for COAAST’s three touring productions
• Managed actors’ timesheets and payroll

Providence, Rhode Island Area

• Managed program ad process from lead generation, solicitation, contract negotiation, and material collection
• Drafted and produced written correspondences with company partners, advertisers, and patrons
• Developed and implemented strategies to cultivate both group sales and ad sales
• Upheld the highest level of customer service, going above and beyond to make sure patrons were satisfied

Providence, Rhode Island Area

• Ensured daily operations and policies were understood and adhered to by staff and volunteers
• Assisted patrons with all inquiries and issues while demonstrating the highest level of customer service
• Used creative problem solving and mediation skills to settle interpersonal conflicts

Providence, Rhode Island Area

• Wardrobe Assistant for A Christmas Carol, Othello, Native Gardens, and Ragtime
• Responsible for the upkeep of costumes, including laundering and repairs
• Utilized problem solving and management skills, upheld a high level of organization
• Created costume piece lists, created and updated wardrobe paperwork
• Stitcher in the costume shop, assisted with creating costumes utilizing hand and machine sewing skills

• Cultivated strong business relationships with customers to drive business development
• Actively assisted co-workers with transactions, merchandising and maintaining a professional store front
• Enhanced customers’ experience by providing quality service and in-depth product knowledge
• Marketed subscriptions, tickets and merchandise to customers both in person and by phone
• Handled cash and credit card transactions with accuracy and discretion

Matunuck, Rhode Island

• Maintained and created written communications for each show
• Utilized problem solving and management skills, upheld a high level of organization
• Made meaningful leadership decisions while also maintain a team player mentality
• Oversaw wardrobe team and kept a positive attitude when interacting with staff and actors

Bristol, Rhode Island

• Designed lesson plans, instructed children ages 6-14, monitored and maintained control of the classroom
• Created crafts, making examples for the children and then instructing them in the process.

Providence, Rhode Island Area

• Seated and ensured safety of patrons in all performance venues in the Center
• Demonstrated highest level of customer service to guests, donors, and visiting artists
• Carried out varied job functions requested by management: maintained the theatre space, addressed customer service and audience experience issues, performed pre-show prep and post show breakdown, monitored.

Providence, Rhode Island Area

• Costume Design: ‘Night Mother, Harold and Maude, The Seven Year Itch
• Wardrobe Crew: Doubt, Tartuffe, Dirty Rotten Scoundrels, Godspell
• Altered costumes for upcoming productions and helped to maintain cleanliness in the costume shop

Bristol, Rhode Island

• Designed lesson plans, instructed children ages 6-14, monitored and maintained control of the classroom
• Directed and organized end-of-year talent shows; worked with campers to perfect their acts
• Demonstrated improvisational games and acting techniques

Bachelor Of Arts - Ba, Theatre/Theater

Theatre BA with a concentration in Musical theatre

9Th-12Th