Ava Mun Email & Phone Number

Singapore

Singapore

Singapore

• Formulate and implement financial budgets and plans to achieve monthly sales targets.
• Supervise the management of revenue and expenditures.
• Strategize service operations to ensure the delivery of top-notch customer experiences and exceptional food quality.
• Engage in hands-on tasks, including the preparation and service of food and beverage offerings to customers.
• Ensure the proper clearing and preparation of tables before each guest's dining experience.
• Address customer needs by suggesting food offerings, taking into account special requests and dietary restrictions if any.

Singapore

• Completed daily administrative tasks, ensuring line check compliance by assisting the team with last-minute menu card changes, as well as communicating the Food Program's Core Program Expectations (CPE) to the wider.
• Spearheaded allergen management initiatives, including ensuring 100% accuracy of allergen declarations on menu cards presented during meal service.
• Conducted weekly and quarterly statistical business reporting.
• Collaborated with the Culinary team to develop comprehensive Standard Operating Procedures (SOP) for an integrated teaching kitchen (on-site cooking classes for clients).
• Led efforts in organizing events, such as on-site cooking classes for clients, ensuring a seamless and engaging culinary experience.
• Developed 5 Singapore-specific brand guides for branded concept food spaces implemented in Singapore site, while coordinating with the Senior Culinary team to ensure alignment with Global Food Program expectations.

Singapore

• Reconciled Goods Receipt Notes (GRN) and posted invoices on SAP.
• Administrative responsibilities included requesting Grab promo codes for corporate use, as well as creating and auditing monthly stocktake data.
• Conducted bookkeeping tasks, including processing petty cash claims, handling monthly accruals, and tracking the team's monthly expenses.
• Reconciled Catering costs.
• Handled ad-hoc tasks such as booking couriers for invoice submissions and communicating HQ procurement announcements to the wider team.

Singapore

• Supported menu card adjustments to ensure 100% accuracy prior to meal service.
• Managed the printing of weekly menus and essential paperwork.
• Conducted reporting tasks, including uploading photos of repurposed food weekly and curating photo albums featuring special dishes served on themed days.
• Maintained accurate records and databases, regularly updating information to facilitate easy access for the team.
• Co-ordinated calendar invites on Google Calendar, actively participating in sync sessions to compile meeting minutes.
• Collaborated on concise summary write-ups for user-facing programs, such as weekly KitchenSync (on-site user facing cooking classes) on the internal platform, and developed slides based on the class topics each week.

Singapore

• Co-ordinated and executed on-site events in collaboration with the Catering Team, overseeing event setup, communication, and teardown throughout the day.
• Collaborated with Event Organizers to ensure seamless operations, addressing any adhoc tasks that arose during events.
• Managed monthly stocktake and implemented effective inventory management practices.
• Facilitated the onboarding of new part-timers by delegating tasks across various events.
• Oversaw equipment maintenance and troubleshooting during events to address any issues promptly.
• Managed event timelines, ensuring all tasks were executed according to schedule.

Singapore

• Maintained consistency in beverage quality, following established recipes and standards.
• Provided friendly and efficient customer service, adeptly handling special requests and customized orders to meet individual customer preferences.
• Managed cash transactions and payments accurately and efficiently.
• Operated and maintained coffee-making equipment, ensuring cleanliness and functionality.
• Conducted routine cleaning and maintenance tasks to uphold hygiene standards.
• Assisted colleagues during busy periods and contributed to a positive team atmosphere.

Singapore

• Proficient in sales duties, including restocking, cleaning, and maintaining detailed product knowledge.
• Actively contributed to the team's success by promoting products and assisting in achieving sales targets.
• Committed to delivering exceptional customer experiences in a dynamic retail environment.
• Provided exceptional customer service, offering styling advice and fashion recommendations to enhance the shopping experience.
• Assisted in the execution of promotional events and sales campaigns to drive store traffic and boost sales.

Singapore

• Managed store inventory and led a team of junior part-timers.Created visually appealing displays through posters and utilized verbal communication in user-facing areas.
• Oversaw opening and closing cash inventory procedures.
• Ensured team members adhered to Standard Operating Procedure (SOP) guidelines.
• Responsible for the seamless execution of daily operations, including equipment setup, cleaning, and providing excellent customer service.
• Delivered exceptional customer service, engaging with customers to ensure a delightful experience.

Diploma Of Education, Graphic Communications

Gce ‘O’ Levels

Education record