Ava Ryan Email & Phone Number

Ipswich, Queensland, Australia

- Providing trauma informed, person-centred care to consumers, carers, and families of Mental Health Acute Inpatient Services.- Building a strong therapeutic alliance with consumers, carers, and families to create a safe environment for the transition to home care.- Offer information and psychoeducation to families and carers to support the transition to home care.- Provide pathways to services and resources for consumers and carers.- Liaise with non-government organisations to link consumers into services for appropriate continuation of care.- Communicate with health professionals to provide lived experience advocacy for consumers and carers.

Ipswich, Queensland, Australia

- Collaboration and networking with local government services and non-government organisations through meetings, local groups, conferences & forums.- Establish and maintain therapeutic alliance with carers, consumers, the community, health professionals and service providers.- Coordinate stakeholders’ meetings to provide feedback and continuous improvement.- Assist in the planning and cofacilitation of psychoeducation programs and groups to mental health services, carers and families.- Research and collate information specific to individual cases with the aim to provide recovery support.- Demonstrate proactive and effective communication skills by actively listening, conveying carer, consumer, and family's requirements clearly and fluently, displaying appropriate empathy and adapting style accordingly.- Utilize lived experience to provide support and advocacy for carers and consumers rights

Brisbane, Queensland, Australia

- Scheduling projects in accordance with the regional office's "Monthly Updating & Reporting Cycle"- Prepare and present financial and non-financial project and program related information for decision making- Facilitate project and program change requests by applying current policies, business rules and procedures- Conduct simple data analysis by gathering data from relevant sources and inputting data into relevant systems- Liaise with Project Managers, Business Unit Managers and Team Leaders to complete requests to ensure the life of a project is in line with policy. - Run reports to ensure accurate data is received on a daily basis for relevant stakeholders - Interpreting data and delivering to stakeholders in a convenient and understandable manner

Brisbane, Queensland, Australia

- Generate, distribute and allocate reports to be completed within set deadlines- Advise and assist team members to carry out data analysis and reporting tasks in line with business rules - Advise and assist Project Managers to complete financial management, project creation, administration and schedule coordination tasks. - Attending stakeholder meetings to contribute to business improvement strategies and provide recognition for team efforts

Brisbane, Queensland, Australia

- Customer service including customer enquiries (face to face, mail, email & phone)- Processing licencing, registration and passenger transport transactions.- Completing monthly Quality Assurance Audit tasks- New employee training- Compiling agenda items and minutes for Learning & Development meetings- Manage daily filing and following up business exceptions- Drafting informative presentations for training and development- Complete tasks as per management adviceCustomer Service Officer – Online Webchat Engagement- Customer service including customer enquiries- Continuous training of new procedures & online protocol - Gathering correspondence for customer online access- Utilising all CSO communication skills – language, etiquette, professionalism

Certificate Iii, Business

Certificate Ii, Hospitality

Year 12 Certificate

Certificate Of Completion, Excel