Ava Volpe Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas

• Merged, edited and formatted sales agreements to send to clients• Serviced guest rooms only groups, specializing in social groups, such as weddings and birthdays• Assisted with booking reservations, monitoring guest room pick up, sending rooming lists and accommodating special requests• Composed resumes with detailed information to coordinate upcoming groups’ stay with all hotel departments• Prepared and sent deposit invoices to clients• Calculated and reviewed attrition due for all groups booked by sales managers I report to (150+ bookings per year)• Received incoming inquiry calls and RFPs, and distributed to sales managers based on market criteria• Created and sent out site visit forms for internal use, including making lunch reservations and coordinating amenity orders• Monitored and managed three sales managers’ correspondence when out of the office• Managed office supply orders based on needs and budget• Designated backup for the Delphi Key Operator, including daily reports and month end report compilation • Developed step-by-step training tools for incoming administrative assistants• Participated in green initiatives by attending sustainability committee meetings

Portland, Oregon

• Received incoming inquiries from the sales call line and distributed to sales and catering managers• Assisted sales managers with entering client booking data, drafting contracts and creating accompanying documents in Delphi• Entered data into Microsoft Word and Excel for contracts, reports, internal forms, including completed group pick up reports, drafted sales contracts and assisted with monthly forecasting data entry• Arranged site tour details for managers, including sending out calendar notifications to all departments, ordering amenities, and requesting and reviewing show rooms• Managed special sales client projects, including assisting with the setup of annual client event and annual sales week event

Austin, Texas

The Domain• Reconciled gift card sales, inventory, and paperwork on a daily basis• Prepared large gift card orders for corporate clients• Helped coordinate mall special events including Taste of North Austin, Tree Lighting and Breakfast with Santa• Collected and reported monthly gross sales from over 100 tenants in Domain I and Domain II• Answered inbound calls and assisted customers• Managed social media platforms including Facebook, Twitter and Instagram• Maintained website content

Austin, Texas

• Coordinated the preparation, setup, and execution of events• Assisted in the organization of silent auctions• Greeted and provided event information to guests• Prepared attendee gift bags, displays, and worked registration

Austin, Texas Area

Austin, Texas Area

• Assisted with the planning and execution of fundraising events• Participated in developing and tracking event budgets• Gained experience in marketing events to sponsors and donors

The University Of Texas At Austin

• Planned spring philanthropy event, Faith, Hope & Fashion, a fashion show and silent auction which grossed over $30K• Organized and ran fall philanthropy event, a flag football tournament, which raised over $6K for SafePlace in Austin• Tracked funds and managed budgets for all philanthropy events• Managed over 200 members for philanthropy events• Encouraged members’ participation in community philanthropy events outside of Alpha Chi Omega ex: 9/11 Heroes Run, Race for the Cure, Dance Marathon

Austin, Texas Area

• Operated cash register and maintained precise balances• Created item restocking lists and restocked merchandise quickly and efficiently• Aided customers with their purchases and inquiries, increasing positive customer service feedback