Participated in a 6-week Salesforce Core Developer training program. Gaining skills in Data modelling, Data management, Apex Basics & Database, Apex Triggers, LWC, Automation with flows, and API Integration.

I improved contact management in Infor CRM and Salesforce CRM by verifying, cleaning, and updating records according to specific guidelines. Using Sales Navigator and ZoomInfo, I ensured all information was accurate. I also helped in lead testing by updating opportunity stages in the UAT system. Each week, I shared progress reports with the team, highlighting the number of contacts updated and key achievements.

I have provided troubleshooting services and offered software and hardware installation solutions to end-users. I resolved hardware and software issues promptly to ensure smooth workflow operations. Additionally, I have created databases using Microsoft Access and utilized VBA for enhanced database functionality. I also perform data entry using Microsoft Excel to support the company's organizational needs.

I developed and presented a cybersecurity incident response deck, utilizing Slack and Excel for task delegation and team collaboration. I also conducted a comprehensive analysis of the NAS system.