Anastasia Vagan Email & Phone Number

• Areas of responsibility: driving the organization's strategic initiatives related to digitalization and innovationGoals:
• Establishing and adopting digital visibility for each step of the operational cycle
• Transforming the company's operational model from 'cradle-to-grave' to an automated conveyorResults/Achievements:
• Increased the level of digitization within the business to 60% by implementing Power BI dashboards, and successfully adopted these tools across the operational teams
• Implemented data driven approach to initiatives prioritisation (ICE methodology)
• Introduced together with the product team a product-oriented approach to enhance team collaboration

• Areas of responsibility: 500+ B2B clients all over the worldGoals:
• Build proactive customer success team for international markets
• Increase in Net Revenue and Customer Retention Results/Achievements:
• For the first time in the company’s history drove Net Revenue Retention exceeding results (103%) through proactive collaboration with the clients
• Introduced a data-driven approach into account management: developed a Health score formula, built a predictive model that led to a 15% decrease in Customer Churn rate
• Implemented customer segmentation, created CJMs and customer success strategy for each segment, as a result: 25% increase in ARPU for renewal deals

• Area of responsibility: Shared Service Center (SSC) of the Bank (1500+ employees): outsourcing services of 39 functions for daughter companies and 20+ external clients.Goals:
• Optimisation of structure, business processes and standards of SSC work, reducing company expenses
• Improving interaction with external clients of the SSC, retaining current and attracting new clientsResults/Achievements: Collaborating with a team of 13 (direct report) – project managers, analysts:
• Developed and implemented in 2 months a process of centralization of new functions within the SSC: 13 functions were transferred to the SSC, the total economic effect from the transfer is 105 million rubles per year
• Developed models of staff rationing: created catalogs for 39 functions, checked time of every operation which made it possible to reduce excess hiring in 2021 by 36% and payroll by $7M per year
• Carried out in 3 months optimization of the end-to-end business process for issuing a mortgage, as a result:- the throughput of operational divisions was doubled, the Bank issued credits by 50% ($3+ billion) more than.

• Area of responsibility: 11 thematic media projects with a total attendance of 61 million visits per monthGoal: Optimization of the company’s operating costs, accelerating the development of the functionality of new.
• Developed in 8 months a unified content management system, a constructor for creating adaptive websites that reduced the company's expenses by $4M a year by optimizing development teams
• Relaunched 10 media projects on a new platform, reducing the site launch time from 12 to 2 weeks
• Increased traffic on the websites 1.8 times on average due to accelerated page loading by 40%, implementation of a version for mobile devices, amp and turbo pages, endless scrolling based on the Rambler recommendation.

Luxembourg, Luxembourg

• Area of responsibility and goals: Development of relations with partners of the company (South Korea, China, EU, USA, etc), searching for new projects, negotiating, closing deals, optimization of the terms of existing.
• In a short time (3 months), found projects and signed 12 contracts for the distribution of mobile games to launch a game center, together with one of the leading telecom operators
• Revealed and renegotiated a previously signed unprofitable licensing contract with foreign partners which made it possible to reduce operating losses
• In 2 months, created and implemented a process for searching and analyzing new online projects, implemented a CRM system which simplified team adaptation and accelerated internal processes

Luxembourg, Luxembourg

• Area of responsibility and goals: Development, improvement of the performance of the multi-user project AION (100+ thousand users per month ), increasing project revenue Results/Achievements (data under NDA).
• Within 7 months developed a concept, agreed with the developers (South Korea) and implemented with their support a new business model, which produced an increase in project revenue by 38%
• Made an analysis of consumer demand inside the game in 4 months and changed the monetization model, as a result of which the average check of the project user increased 1.9 times

United States