Sr. Technical Support Engineer
Current
May 2021 - Present
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Ava Guo Email & Phone Number
Sr. Technical Support Engineer at Zuora
at
Zuora
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Sr. Technical Support Engineer at Zuora
Location
Chaoyang District, Beijing, China
Company size
Who is Ava Guo? Overview
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Quick answer
Ava Guo is listed as Sr. Technical Support Engineer at Zuora at Zuora, a company with 1319 employees, based in Chaoyang District, Beijing, China. AeroLeads shows a matched LinkedIn profile for Ava Guo.
Ava Guo previously worked as Sr. Technical Support Engineer at Zuora and Customer Success Manager at Mokahr. Ava Guo holds Bachelor'S Degree, E-Business from University Of Wollongong.
Company email context
Email format at Zuora
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Zuora
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Profile bio
About Ava Guo
As a Solution Consultant within the technical architecture domain, it is my primary objective to help my customers at defining their current enterprise problems and create a successful solution for future advancements. At the same time, introducing technology solutions to help close the gap in order to achieve this task. I am responsible for assisting customers and delivery partners in the architecture, design, and implementation of client solutions allowing them to maximize the value they get from a variety of product services, including Microsoft Suites, Skype for Business and Office 365.
Listed skills include Office 365, Sharepoint, Project Management, Microsoft Technologies, and 14 others.
Current workplace
Ava Guo's current company
Company context helps verify the profile and gives searchers a useful next step.
Zuora
6 roles
Ava Guo work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Oct 2018 - May 2021
Support Engineer
- App Annie - Support Engineers work closely with our global user base of more than 320,000 app professionals, helping to solve problems, troubleshoot issues, and provide "best practice recommendations" for using our.
- The expert on the App Annie product offering, know the edge cases, all the tricks and how to get the most out of our products
- Serve as the first line of contact for our user base
- Communicate with users to diagnose accurately and efficiently the causes of reported problems
- Provide engineers with information required to identify and correct bugs
- Create processes that can be used across the support team to improve speed of diagnosing and solving reported issues
Jun 2015 - Feb 2017
Pre-Sales Engineer/Consultant
- Leverage product knowledge and technical skills to create an innovative and customizable customer solutions on ensuring customer advocacy
- Provide level 2 technical support to customers on a range of Microsoft product (e.g. Office365)
- Delivering customizing product solutions
- Ensure customer advocacy and delivery of potential opportunities (via MS Dynamic CRM)
- Pro-actively engage with a variety of IT stakeholders (IT Managers, Team Leads) on new products to capture potential opportunities.
- Support Internal Account Managers & Business Develop Managers on securing critical solutions.
Sep 2013 - Jun 2015
Infrastructure Engineering
- Provide Technical Support for Internal Tester
- Deploy the corresponding server environment by using PowerShell weekly. Such as MOSS and WSS server, Access Server, Project server, WAC server etc.
- Assisted in management of VMware
- File Defects while performing test cases by using Product Studio
- Familiar with localization testing basis knowledge
Apr 2012 - Sep 2013
Technical Support Engineer
Avepoint
- Provide post-sales technical support for global IT infrastructure.
- Troubleshooting, escalation, and documentation of all application issues, requests and questions.
- Provide timely resolutions to support mission-critical application users.
- Assist users with policies and procedures for setting up conference calls, new accounts, and voice mail.
- Tracking and solving application issues until the complete resolution
- Escalate issues as needed and maintained communication with customer and senior technician.
Apr 2011 - Apr 2012
Team & coworkers
Colleagues at Zuora
Other employees you can reach at zuora.com. View company contacts for 1319 employees →
KS
Kalaivani S
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
HB
Hari Babu Aakisetty
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
YZ
Yvonne Zhu
Colleague at Zuora
Canada, Canada
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HK
Harpreet Kaur
Colleague at Zuora
United Kingdom, United Kingdom
View →
AA
Aleina Alcantara
Colleague at Zuora
San Francisco, California, United States, United States
View →
ZW
Zhen Wang
Colleague at Zuora
Haidian District, Beijing, China, China
View →
MS
Max Son
Colleague at Zuora
Austin, Texas, United States, United States
View →
BR
Babu Reddy
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
LM
Li Ming
Colleague at Zuora
Beijing, China, China
View →
DS
Deepanshu Sethi
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
Kalaivani S
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
HB
Hari Babu Aakisetty
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
YZ
Yvonne Zhu
Colleague at Zuora
Canada, Canada
View →
HK
Harpreet Kaur
Colleague at Zuora
United Kingdom, United Kingdom
View →
AA
Aleina Alcantara
Colleague at Zuora
San Francisco, California, United States, United States
View →
ZW
Zhen Wang
Colleague at Zuora
Haidian District, Beijing, China, China
View →
MS
Max Son
Colleague at Zuora
Austin, Texas, United States, United States
View →
BR
Babu Reddy
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
LM
Li Ming
Colleague at Zuora
Beijing, China, China
View →
DS
Deepanshu Sethi
Colleague at Zuora
Chennai, Tamil Nadu, India, India
View →
2 education records
Ava Guo education
Bachelor'S Degree, E-Business
Bachelor'S Degree, E-Business
FAQ
Frequently asked questions about Ava Guo
Quick answers generated from the profile data available on this page.
What company does Ava Guo work for?
Ava Guo works for Zuora.
What is Ava Guo's role at Zuora?
Ava Guo is listed as Sr. Technical Support Engineer at Zuora at Zuora.
Where is Ava Guo based?
Ava Guo is based in Chaoyang District, Beijing, China while working with Zuora.
What companies has Ava Guo worked for?
Ava Guo has worked for Zuora, Mokahr, App Annie, Microsoft, and Chinasoft International.
Who are Ava Guo's colleagues at Zuora?
Ava Guo's colleagues at Zuora include Kalaivani S, Hari Babu Aakisetty, Yvonne Zhu, Harpreet Kaur, and Aleina Alcantara.
How can I contact Ava Guo?
You can use AeroLeads to view verified contact signals for Ava Guo at Zuora, including work email, phone, and LinkedIn data when available.
What schools did Ava Guo attend?
Ava Guo holds Bachelor'S Degree, E-Business from University Of Wollongong.
What skills is Ava Guo known for?
Ava Guo is listed with skills including Office 365, Sharepoint, Project Management, Microsoft Technologies, Cloud Computing, Solution Selling, Microsoft Office, and Technical Training.
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