Align organizational IT strategy with customer experience strategy.Align resource management (manpower and asset) strategy with business strategy across different business activities.Develop alternatives to enhance operational policies, standards and procedures.Develop measures to improve vendor management capability in the organization.Develop new business enabled by IT.Develop risk mitigation plan.Develop strategic project plan to align projects with business strategy.Drive market needs for IT solutions to increase market share.Service internal clients domestically and internationally to deliver key financial and business benefitsPartners with other areas to optimize efficiency, effectiveness, productivity and controlsBuild a deep understanding of the payment brand's rules and regulations so that negative effects, impacts, and risks to JPMC business are identified as changes are announced and publishedManage partner’s portfolio of projects and track progress to milestonesKeep schedules and issue tracking systems up to date

• Capture user requirements, conduct user reviews, and run stakeholder meetings.• Develop business documentation including procedures, work instructions, and process flow diagrams• Participate in knowledge transfer and requirement gathering sessions to help clarify business goals and improvement areas• Assist with user Acceptance Testing and training to ensure solution meets business requirements• Assisting team during UAT to identify Change Request Vs Bugs• Drive functional/application designs and ensure technology solutions represent current and future business requirements.• Work with the Solution Designers, Technical leads, and Development teams’ team to bounce ideas, brainstorm available solutions.• Collaborate with UI / UX team to build front end application design in line with current market design approach.• Collaborating closely with the Scrum team throughout the development process to swiftly address and remove any impediments or blockers.• Actively engaging with the Product Owner to prioritize requirements and meticulously mapping out acceptance criteria for each user story.

• Developing solutions and organizing, planning, creating & and delivering compelling proof of concept demonstrations• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements• Strong knowledge of Quote to Cash, Service Contract, Entitlement• Liaising with Product Managers to provide feedback from clients about product requirements• Knowledge of configurations like Objects, Fields, Relationships, Workflows, Approval processes, Record types, Page Layouts, OWD, Roles, Profiles, Sharing settings, Queues, Public groups, Custom settings, Custom labels, Reports, and Dashboards.

• Conduct interviews, workshops, and discussions to understand business processes, pain points, and objectives.• Contributed to enhancements of BRD and FRD. Preparing the Test Cases Document and Use Case Documents.• Training the developers about the product. Facilitated UAT and took sign-off from the client.• Work with stakeholders to design solutions that meet business needs, including designing data models, workflows, user interfaces, and automation.• Create wireframes, process flow diagrams, and mockups to visually represent proposed solutions.• Worked closely with developers and QA’s, clarifying queries regarding Business requirements, contributing towards SDLCQuality Analyst - Responsibilities• Knowledge of Selenium, Protractor, and Test Automation Process.• Requirement Tracking and Defect follow-ups• Involved in Test cases document review along with Test lead. Design test plans and execute user acceptance testing including issue resolution.• Executed test cases on Software build and prepared test logs with daily results.• Reported defects and was involved in the Defect tracking process. • Involved in modified Software builds Sanity tests and conducted Retesting and Regression testing on every modified Software build to close defects.

• Develop and execute a strategy to gain, attain, and maintain Traffic and Ranking of the particular project and manage, monitor, and engage in search engine marketing and communities.• Assisted in research, writing, and editing blog posts (SEO Content). On-Page and off-page activities.• optimize pages using tools like Semrush, Ahrefs, SEO Quake, and Page Optimizer Pro. Gathered and analyzed data from social media PPE campaigns.• Worked with management to develop and apply digital marketing plans with a focus on driving acquisition and conversion• Devised and implemented robust digital acquisition plans, ensuring precision in financial reporting, budgets, and forecasts• Source and develop new strategic partnerships, social engagements, and advertising opportunities that generate new revenue streams.• Enhanced conversion rates by 12% via A/B testing landing pages for a better-performing conversion funnel.• Collaborate with internal departments to execute national advertising campaigns, plan global digital distribution • Conducts testing to ensure products perform according to user requirements and within established guidelines. Identifies, logs, and recreates error codes, bugs, and defects.