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Ava Joyce Tuazon Email & Phone Number

QA Team Lead and former Service Desk Team Lead at MicroSourcing
Location: Pasig, National Capital Region, Philippines 7 work roles
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✓ Verified Jun 2026 2 data sources Profile completeness 86%

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Current company
MicroSourcing
Role
QA Team Lead and former Service Desk Team Lead
Location
Pasig, National Capital Region, Philippines
Company size
1770 employees

Who is Ava Joyce Tuazon? Overview

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Quick answer

Ava Joyce Tuazon is listed as QA Team Lead and former Service Desk Team Lead at MicroSourcing, a company with 1770 employees, based in Pasig, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ava Joyce Tuazon.

Ava Joyce Tuazon previously worked as Quality Assurance Team Lead at Microsourcing and Quality Assurance Specialist at Microsourcing.

Company email context

Email format at MicroSourcing

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MicroSourcing

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Profile bio

About Ava Joyce Tuazon

Ava Joyce Tuazon is a QA Team Lead and former Service Desk Team Lead at MicroSourcing. She possess expertise in photography, photoshop, itil, it service management, service delivery and 27 more skills. She is proficient in English. Colleagues describe her as "I had the pleasure of working with Ava for many years and found Ava dependable, responsible, and a valued team member. Her commitment to customer service and her ability to manage escalations are essential skills that she can bring to any organization."

Listed skills include Photography, Photoshop, Itil, It Service Management, and 28 others.

Current workplace

Ava Joyce Tuazon's current company

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MicroSourcing
Microsourcing
QA Team Lead and former Service Desk Team Lead
manila, manila, philippines
Website
microsourcing.com
Employees
1770
AeroLeads page
Company profile
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7 roles

Ava Joyce Tuazon work experience

A career timeline built from the work history available for this profile.

Quality Assurance Team Lead

Current
Microsourcing

Philippines

Aug 2022 - Present

Quality Assurance Specialist

Microsourcing

Philippines

Sep 2021 - Jul 2022

Quality Assurance Specialist

Fdx

Philippines

Jul 2020 - Jul 2022

Service Desk Team Lead

Datacom

Philippines

Service Desk Team Lead of Datacom (for AU/NZ clients)

Aug 2018 - Jul 2020

Service Desk Team Lead

Atos
  • Provides guidance, advice, assistance and support to Technical Solutions Specialists (serves as escalation point taking appropriate action to effectively resolve conflicts, problems, customer issues or complaints and.
  • Identifies and effectively manages areas of concern and underachievement taking into consideration specific input data out of trend reports prepared by Incident Coordinators and performance management reports from.
  • Conducts corrective actions regarding agents, adopting an objective and discrete approach to reach an effective solution while maintaining discipline and morale.
  • Coaches, develops and motivates staff to maintain and develop behaviors, skills and capabilities in order to ensure that agreed SLA are understood and the expertise levels required to meet the current and future needs.
  • Recognizes subordinates’ needs and expectations and carries out the necessary administrative duties.
  • Decides and manages annual leave, sickness / absence and attrition levels in alignment with resource plans and WFM forecasts.
Dec 2012 - Aug 2018

Service Desk Analyst

Atos

Philippines

  • Respond to employee’s concern through phone or email (User login issues and company related software and platforms) - Financial Account
Feb 2010 - Dec 2012

Technical Support Analyst

Telus International

Philippines

  • Troubleshoots internet connection problems for TELUS Residential ADSL customers
  • Configure email on supported e-mail clients (Outlook, Outlook Express, MAC Mail, Entourage)
  • Configure Wireless Connection for Windows or MAC Computers using the wireless gateway provided by TELUS (Dlink, Siemens, 2wire)
  • Log-Me-iN or LMI Access (Remote Access) for wireless connection setup or wireless troubleshooting, email setup or email troubleshooting and TELUS Security setup.
May 2007 - Feb 2010
Team & coworkers

Colleagues at MicroSourcing

Other employees you can reach at microsourcing.com. View company contacts for 1770 employees →

DR Dara Rodriguez, Rpm Dara Rodriguez, Rpm Colleague at MicrosourcingCalabarzon, Philippines, Philippines View → RG Rizza Grace Linga Dugger Rizza Grace Linga Dugger Colleague at MicrosourcingPasig, National Capital Region, Philippines, Philippines View → MG Maria Georgina Adaza Maria Georgina Adaza Colleague at MicrosourcingMetro Manila, National Capital Region, Philippines, Philippines View → CN Caiycee Nicole Dandan Caiycee Nicole Dandan Colleague at MicrosourcingQuezon City, National Capital Region, Philippines, Philippines View → TM Tj Manzon Tj Manzon Colleague at MicrosourcingSan Carlos, Ilocos Region, Philippines, Philippines View → MB Maricor Baterna Maricor Baterna Colleague at MicrosourcingPhilippines, Philippines View → LB Lian Baldonado Lian Baldonado Colleague at MicrosourcingLos Angeles Metropolitan Area, United States View → AR April Rose Reyes April Rose Reyes Colleague at MicrosourcingManila, National Capital Region, Philippines, Philippines View → MF Miyuki Fathima Gabion, Lcb Miyuki Fathima Gabion, Lcb Colleague at MicrosourcingKawit, Calabarzon, Philippines, Philippines View → PA Pamela Anne Capinpin Pamela Anne Capinpin Colleague at MicrosourcingRizal, Central Luzon, Philippines, Philippines View →
FAQ

Frequently asked questions about Ava Joyce Tuazon

Quick answers generated from the profile data available on this page.

What company does Ava Joyce Tuazon work for?

Ava Joyce Tuazon works for MicroSourcing.

What is Ava Joyce Tuazon's role at MicroSourcing?

Ava Joyce Tuazon is listed as QA Team Lead and former Service Desk Team Lead at MicroSourcing.

Where is Ava Joyce Tuazon based?

Ava Joyce Tuazon is based in Pasig, National Capital Region, Philippines while working with MicroSourcing.

What companies has Ava Joyce Tuazon worked for?

Ava Joyce Tuazon has worked for Microsourcing, Fdx, Datacom, Atos, and Telus International.

Who are Ava Joyce Tuazon's colleagues at MicroSourcing?

Ava Joyce Tuazon's colleagues at MicroSourcing include Dara Rodriguez, Rpm, Rizza Grace Linga Dugger, Maria Georgina Adaza, Caiycee Nicole Dandan, and Tj Manzon.

How can I contact Ava Joyce Tuazon?

You can use AeroLeads to view verified contact signals for Ava Joyce Tuazon at MicroSourcing, including work email, phone, and LinkedIn data when available.

What skills is Ava Joyce Tuazon known for?

Ava Joyce Tuazon is listed with skills including Photography, Photoshop, Itil, It Service Management, Service Delivery, Incident Management, Lightroom, and Service Desk.

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