Arno Valenkamp Email & Phone Number

Amsterdam, Noord-Holland, Nederland

Utrecht, Nederland

Wijk Aan Zee

Hoorn, Noord-Holland, Nederland

Amsterdam Area, Netherlands

Velsen-Noord

• Lead the management team for platform, middleware and database support teams• Lead UNIX support team• Align and control budgets and customer needs with Project Executives and Service Management• Transform customer - own to IBM processes for support and projects, including Global Sourcing• Inform about and take current employees to IBM organization• Monitor monthly CPIs on service and, if necessary, adjust• Participate in regular and ad hoc consultation with customerLead multidisciplinary teams on major projects and major disruptions

Amsterdam Area, Netherlands

Manager for the Wintel/Unix team for SO Delivery, portfolio customer in the Netherlands:• Monitor budgets and costs and, if necessary, adjust• Align budgets and needs of multiple clients with Project Executives and Service Management• Monitor monthly CPIs on service and, if necessary, adjust• Implement "Global Sourcing" for daily management and project activities to international teams (Poland / India)• Participate in regular and ad hoc consultation with various clients• Chair team meetings• Participate in management team consultation• Develop team and individual employees• Execute assessment and reward process• Participate in contract renewal for large customer, both technically and financially• Lead multidisciplinary teams in serious disturbances

Amsterdam Area, Netherlands

Manager for the eMail & Collaboration team for SO Delivery, portfolio customer in the Netherlands:• Monitor budgets and costs and, if necessary, adjust• Align budgets and needs of multiple clients with Project Executives and Service Management• Monitor monthly CPIs on service and, if necessary, adjust• Implement "Global Sourcing" for daily management and project activities to international teams (Poland / India)• Participate in regular and ad hoc consultation with various clients• Chair team meetings• Participate in management team consultation• Develop team and individual employees• Execute assessment and reward process• Participate in contract renewal for large customer, both technically and financially• Lead multidisciplinary teams in serious disturbances

Amsterdam Area, Netherlands

• Lead daily operations using ITIL processes• Plan staff for daily management and projects• Keep track of daily CPI's and chair "Daily Huddle"• Operate as the first point of contact for Service Desk and Service Management for ITIL processes• Organize and chair team meetings• Inform manager about team progress and personal development staff• Participate in assessment conversations employees• Implement LEAN work system in team• Participate in LEAN project within business unit

Amsterdam Area, Netherlands

• Lead projects• Plan and calculate new services / products• Create High and Detailed designs• Create and present alternative between v proposals• Implement new chat solutions, mobile integration and collaboration

Amsterdam Area, Netherlands

Manage/support IBM Domino/Notes environment:• Manage users, mail boxes, applications and servers• Resolve incidents• Execute change• Execute server migrations and updates• Manage / analyse problems and participate on behalf of team in multidisciplinary consultation with regard to problems

Amsterdam Area, Netherlands

• Create proposals and negotiate with new customers• Maintain relationships with insurance intermediaries• Manage client relationship-managers back office• Develop new products• Align functional requirement for proposal and administration software with developers

Amsterdam Area, Netherlands

• Compiling legal documents: pension contracts and pension schemes• Retain pension administration• Liaise with insurance intermediaries and human resources departments• Participate in project for renewal/rebuilding pension administration software

Havo, Havo

Weg- En Waterbouw