Avalon Harris Email & Phone Number

Portland, Oregon Area

As the Certified Service Advisor Manager of the Green Team at Mazda of Gladstone, I managed a team of 4-6 technicians. I assigned and scheduled their work, calculated and reported their hours to payroll and mediated for issues within the team. I worked to get repair authorizations with insurance companies. I had the largest client base in the service center, and managed their journey from start to finish. I set appointments, greeted and checked them in and wrote the repair orders for my techs. I kept the customer informed throughout the process, and when the work was complete reviewed everything with them, recommending additional service and repairs if needed. I redelivered their car, took payment, and followed up with them after their appointment. I also managed any issues my customers had with their service.

I sold uniform and facility services to businesses in Oregon. My territory included: Springfield/Cottage Grove/Creswell/Roseburg/Sutherland and outlying areas. I Cold called businesses to set up appointments where I analyzed their current program and advised on how I could improve things for them with UniFirst services. I managed the customer database for every business in my territory.

Eugene, Oregon Area

I administrated all Mazda warranty claims managing the entire process from claim entry to completion. As a Service Advisor, I greeted customers, managed appointments, answered questions, provided quotes, suggested and sold needed services and managed customer escalations.