Avan Lee Email & Phone Number

Singapore

• Responsible for day to day management of all direct/indirect materials and services requisitions for our facilities in the region.
• Manage day to day buying activities.
• Coordinate with Global direct/indirect Procurement on projects and strategies.
• Handle supplier relationships and negotiations.
• Support streamlining efforts on procurement process.
• Support daily order fulfilment process thru EIPS system.

• Market Research Analyst
• Develop strong, compelling, creative and effective concepts to customer.
• Analyze market trends; implement proactive promotional programs; organize presentation materials.
• Coordinate with fragrance development, R&D and other regional centers to develop new and innovative fragrances.
• Responsible for all project management activities pertaining to market research.
• Arrange and schedule all market research projects with the various categories in Symrise Asia Pacific.

• Responsible for daily operational activities to ensure that disputes and chargebacks are properly initiated.
• Provide assistance on daily activities and exception reports error rates and ensuring compliance to HSBC procedures and guideline.
• Investigate customer queries to ensure timely responses to their requests.
• Provide administrative and logistical support to credit cards operations.
• Liaise with respective local and foreign bank or Visa and MasterCard International pertaining to Pre-arbitration and Arbitration.
• Make investigations into dispute or chargeback transactions and ensure best practices are adopted.

• Responsible for the processing and checking of daily operational transactions and facilities.
• Ensure prompt payment to HSBC merchants through processing of manual and electronic sales drafts.
• Provide assistance in delivering management information, statistics and reports.
• Attend promptly to customer queries and ensure timely responses to their requests while maintaining instructions.
• Deliver personalized service over the telephone to customer enquiries on discrepancy.