• Provides exceptional customer service through careful listening and understanding of customer issues; uses personal initiative to resolve issues in a manner consistent with adopted policies, regulations, and procedures. • Functions as a case manager for a multi-agency review team.• Reviews and evaluates the following: Development applications, including building permits Administrative reviews Use and site reviews Subdivisions Zoning Annexations• Analyzes and prepares information regarding development review projects: Researches background information Performs site visits Analyzes site and landscape plans, architectural plans, floor plans Writes memos and reports to other staff, applicants, review boards, and Board of Trustees Presents information and recommendations in public meetings and hearings • Uses automated software, GIS applications, word processing, and spreadsheet software.• Coordinates the work of project managers with regard to the design and construction of parks and open space.• Perform site inspections as needed. • Continuously updates skills, knowledge of planning methods, and Town codes and policies.• Attends evening meetings, including parks and open space commission, planning commission and Board meetings, as needed.

Explains sign code, issues permits, performs site inspections, maintains sign inventory.Represents City at weekly conceptual review meetings with applicants to explain Land Use Code requirements. Reviews development proposals for land use compliance. Works closely with other City departments in the development review process; negotiates alternative strategies. Recommends code changes and ordinance clarifications.Prepares correspondence or reports related to land use issues. Inspects residential, commercial, industrial, and other properties to ensure zoning and land use requirements are met. Reviews site and/or construction plans for conformance with City zoning and land use codes and requirements.Observes conditions and investigates complaints regarding City zoning and land use code violations; issues notices for corrections to persons responsible for conformance. Interprets legal requirements and explains compliance procedures to contractors, developers, and property owners.Meets with customers to answer questions, explain code regulations and review plans prior to submittal. Keeps inspection records and prepares reports for use by administrative or judicial authorities.Conducts surveys of existing properties to determine zoning compliance status. Locates property owners to explain nature of inspection, investigation findings and discuss how to resolve problems.

Assists customers with intake and review of all building permit applications, verifying that the application and project information is complete and adheres to departmental requirements.Utilize the Accela Automation program, capturing all appropriate data derived from reviewing submitted plans and applications, as well as information obtained through research of Larimer County and other agencies.Conduct technical plan review for basement finish and/or egress window installation projects.Process and issue over-the-counter permits for commercial and residential demolition, mechanical, electrical, plumbing, and other sub-trade work.Issue building permits; process and track building permit applications and permit expirations.Analyze and record documents in order to authorize and issue Certificate of Occupancy, Letters of Completion, etc.Review all development submittals to verify project type and to assure the prerequisite number and type of documents were submitted are complete; calculate and collect related fees.Utilizing the Development Management System, capture complete and appropriate data derived from reviewing all submitted documents.Route all submittal documents and related plans to the appropriate planner/reviewer in each department involved in submittal review.Provide clear and concise customer service; answer questions or guide customers through the processes.Process Planning and Zoning Board monthly reports.For the Engineering Department, assist with construction permits.Assist with various financial tasks within the department.

•Completed secretarial work and managed everyday tasks of the business; answered telephones and e-mails, greeted walk-in customers. •Used QuickBooks to complete all invoicing, as well as payroll and other accounting tasks. •Completed all paperwork for permits, licensing and insurance requests.•Completed all roof plans and elevations.

•Assisted homeowners and builders with design ideas, plans, estimating, and correct material applications.•Greeted walk-in customers and assisted them with retail sales. •Used Net Suite to enter all customer/job information.

•Worked as a designer for high-end clients from architectural plans to finish selections. •Responsible for all client billings and communications. •Worked as part of the design team for the Colorado Parade of Homes; 2006 & 2007