As the Owner and Operator, I manage the day-to-day operations of a training business. I started and established this business from scratch and have grown it through repeat business and using my business savvy. I offer sessions, seminars and workshops through my personal business as well as I am a contracted trainer/consultant with the Fred Pryor/Pryor Learning Solutions, Inc. Some of my accomplishments include: - Determined what courses to design and offer through extensive… Show more As the Owner and Operator, I manage the day-to-day operations of a training business. I started and established this business from scratch and have grown it through repeat business and using my business savvy. I offer sessions, seminars and workshops through my personal business as well as I am a contracted trainer/consultant with the Fred Pryor/Pryor Learning Solutions, Inc. Some of my accomplishments include: - Determined what courses to design and offer through extensive market and research. - Modify courses as needed based on participants' evaluations.- Conduct analysis on what courses have performed well and adjust workshops, sessions, and seminars offering accordingly. Show less

Here I train and coach 33 employees on how to provide excellent customer service consistently so that a robust return customer base is constantly maintained which directly impacts the company’s profits.

As Business System Analyst, I led projects, researched system problems, and implemented new processes and enhancements. I tested systems, estimated time for work plans, wrote requirements and changed requests, worked with external customers, such as brokers, groups, and vendors to transmit eligibility files and perform analysis. Here are a few accomplishments I am proud of: · Tested and implemented fixes and enhancements to production systems at accelerated speeds with… Show more As Business System Analyst, I led projects, researched system problems, and implemented new processes and enhancements. I tested systems, estimated time for work plans, wrote requirements and changed requests, worked with external customers, such as brokers, groups, and vendors to transmit eligibility files and perform analysis. Here are a few accomplishments I am proud of: · Tested and implemented fixes and enhancements to production systems at accelerated speeds with accuracy, enabling production area to function at high level. · Worked with vendors, sales representatives, groups, and brokers, implementing members’ eligibility electronically using either 834 format files or proprietary format, allowing for reimbursement for healthcare received. Show less

Here, as the Training Design Specialist, I spearheaded projects, designed and implemented training systems, and estimated time for work plans. I also designed training curriculums, implemented training plans, developed procedural documentation, and conducted training. Here, I am proud of these accomplishments: · Ensured company met HIPPA federal mandate by developing training environments for multiple systems that trained thousands of associates on HIPPA. ·… Show more Here, as the Training Design Specialist, I spearheaded projects, designed and implemented training systems, and estimated time for work plans. I also designed training curriculums, implemented training plans, developed procedural documentation, and conducted training. Here, I am proud of these accomplishments: · Ensured company met HIPPA federal mandate by developing training environments for multiple systems that trained thousands of associates on HIPPA. · Created training manuals specific to job functions, allowing other trainers to train associates on processes and allowing associates to use training manual to complete day-to-day functions. Show less

In my role as a Systems Tester, I tested the functionality of operation systems and documented and reported the results. I also tested business requirements. I am proud of these accomplishments: · Developed test cases using system functional specification documents that led to implementation of systems or processes that met state or federal mandates, improved production output, or reduced cost. · Executed test cases using regression testing, resulting in… Show more In my role as a Systems Tester, I tested the functionality of operation systems and documented and reported the results. I also tested business requirements. I am proud of these accomplishments: · Developed test cases using system functional specification documents that led to implementation of systems or processes that met state or federal mandates, improved production output, or reduced cost. · Executed test cases using regression testing, resulting in implementation with reduced defects. Show less