Avani Singh Email and Phone Number

Supplier Relationship Management; Inclusion & Diversity; Employee Referral & Alumni program LeadResponsible for-Technology/Operations/Strategy/Digital & Corporate function –India.SRM: Vendor Empanelment, dis-empanelment, Payments and engagements.Media & Social Media Management.Conceptualizing and implementing process changes to mitigate risks.Effective utilization of budgets & liaison with different teams to devise strategies for recruitment.Managing compliance to contracts and Recruitment Policies.Evaluate & recommend feasibility of new HR products.Inclusion & Diversity PartnersInclusion & Diversity and Employee Referral & Alumni Program Lead:Shaping-up recruitment strategies to increase diverse talent acquisition Working in collaboration with recruitment teams to increase the diverse workforce absorption through demand fulfillment Leading center of excellence for India Employee referral program

HRBP Lead at Accenture - Advanced Technology Centers, India

FHR Specialist

Currently working as HR Executive (Employee Engagement) with Altisource Business SolutionsCompleted Executive MBA with HR Specialization: Batch 2010 - 2012 (Results Awaited)

Altisource is a leading global provider of business process outsourcing services offering a wide range of services across mortgage services, financial services & technology products. Altisource caters to all the 3rd party businesses for Ocwen Financial Group which includes end to end mortgages processing, collections & development of technological products to support the

Key Responsibilities:Managing end to end lifecycle of employeesWorking in collaboration with Operations & Training teams to curb early attritionsStrategic Planning for Employee RetentionConducting Employee Engagement ActivitiesConducting Inductions & facilitating joining formalitiesManaging employee confirmation, performance appraisals & performance managementForecasting & Reporting of AttritionsConducting Exit InterviewsManaging the payroll cyclesAddressing & Handling grievances by employeesConducting skip level meetingsCompetency MappingHandling Employee databaseCustodians of organizational policies & proceduresResponding to employee queries in regards to payroll, referral schemes, etcSYNOPSIS OF ACHIEVEMENTS & ADDITIONAL RESPONSIBILITIESFast Track Promotions - Promoted with 2 years of total work experienceAwarded the "Best Team Executive" amongst all the 14 vendors.Training associates on Process Excellence (Includes Lean & Six Sigma)Six Sigma - Yellow Belt TrainedMentoring new recruits for speeding process understanding by quality checking and giving regular feedbacksMerit holder in academicals throughoutMentoring & hand holding new team members joining the HR teamDesigning SOP & Policies for the organizationAccolades received for designing the EDGE program (Education Grant Program for employees wishing to pursue higher education whilst working)0% attrition maintained for rolling 3 months in the organizationAccolades received for structuring the On boarding process & designing an SOP for the same

Worked in Operations as Team Executive & then moved into HR Team through an Internal Job Posting

Firstsource is a leading global provider of business process outsourcing services offering a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

Key Responsibilities:Processing Mortgage Loan Application for one of the top UK banks Co-ordinating with various departments to collect required document to process loan.Working independently with the client. Build and maintain good client relationship.Monitoring the designated team's performance to ensure the organizational targets, as well as SLA's are met consistently.Support the Senior Management in identifying areas for improving efficiencies and productivity and develop solutions to service issues.Record leaves, working days, monthly incentive and deduction of all teams for creation of payroll.Act on areas identified for improvement by implementing agreed changes to procedures.Contribute in planning and conducting of quality training programmed for new recruits.Providing training to my colleagues & subordinates for any innovation in processHelp to identify talented individuals in the team and suggest for their growth.Maintaining good team morale and team communication at regular intervals.