Process Name: Bancs Agency (2 year 1 months)1. Business Transitions: Took the successful business transitions from the onshore team.2. Process set up expert: In the initial development of the Bancs, took the training and collaborating withthe T&D Department for the SOP creation and update the SOPs on the agreed frequency.3. Conducting quality assessments & managed external & Internal audits to ensure compliance withcommissions processes.4. Dedicated to provide mentorship & training to new team members.5. Collaborate with other departments, Managers, teams, colleagues, to resolve critical issues, escalations,6. Point of contact for the transactions flow, SOP, Documentations & escalations7. Generate production reports, file allocation, check the EOD counts and compiling MIS data using Excel.8. Support the team in various Ad hoc tasks & activities assigned to the group.9. Real time monitoring for productivity, accuracy & TAT.Process Name: Transamerica US Insurance (1 year 6 months)1. ACH/Check Payments to vendors through Client software & Database.2. Posting Compensation Statements to the vendors (Monthly/Weekly).3. Client Relationship Management: Build and Nurture relationship with customer & vendors to understandtheir and meet their requirements while ensuring effective business delivery with timeliness.4. Maintain MIS report of New Projects and ongoing Projects & Coordinate with different DomainManagers.5. Compiling the file for Root Cause analysis for the quality fails for the sub processes of the team.

Roles & Responsibility:. Review and respond to customer’s Query/Request/Escalations received at all touch points including E mail, call, WhatsApp (Inbound/Outbound).. Achieving 95% of Average Call Handling Time target as per SLA defined.. SME of Loan verification process.. Collate MIS data using Excel.

. Organizing and processing Invoices efficiently for factory operations.. Assisting HR Manager for the payroll activities to ensure accurate and timely salary payments.. Train new team members at data entry systems & software.