Avani Kawa Email & Phone Number

As a Conversation Design Manager at Haptik, one of the world's largest conversational AI platforms, I lead a team of talented designers who create engaging and effective chatbot experiences for various domains and use cases. I apply my design thinking skills and strategic vision to ensure that our chatbots meet the user needs and business goals of our clients, while also leveraging the power of generative AI to enhance the naturalness and richness of the conversations.I have a strong background in design, with a bachelor's degree in fashion/apparel design from Symbiosis Institute of Design and a master's degree in design from Indian School of Design and Innovation, where I focused on strategic design and design thinking. I am passionate about using design as a tool for solving complex problems and creating positive impact.