• Handling team of 5 branches, branch operations manager, executives and associates.• Managing the team to maintain the quality of work through OSCAR parameter index• Getting business generated through team from the existing customer through quality leads to sales.• Facilitate sales by meeting the customers to facilitate conversion.• Handling customer queries, escalations, complaints and requests• Auditing the transactions completed by team members and providing feedback• Upskilling/training of associates, sales and new joiners in the team• Auditing branches to maintain the health across he branches.

• Handling team of branch customer service executives and associates• Handing Customer Retention and Renewal through various tools for customers wishing to surrender or discontinue their relationship with the organisation• Generating LAP Business(Loan against Policy) for bank to help Retention activity• Generate revenue through Top-ups and Renewal collection through follow ups with existing customers• Generating business from the existing customer through quality leads to sales• Generating references leads from the existing customers and facilitate conversion.• Handling customer surrender queries, escalations, complaints and requests• Handling escalation, complaints and queries of the attached spoke branches• Scrutiny and Initial Underwriting of New Business applications • Auditing the transactions completed by team members and providing feedback• To conduct refresher sessions based on error trending• Upskilling/training of associates and new joiners in the team• Work distribution and daily inventory management• Handling call closures• Advisor servicing• Handling branch audits

• Handling team of branch customer service executives and associates• Handing Customer Retention and Renewal through various tools for customers wishing to surrender or discontinue their relationship with the organisation• Generating LAP Business(Loan against Policy) for bank to help Retention activity• Generate revenue through Top-ups and Renewal collection through follow ups with existing customers• Generating business from the existing customer through quality leads to sales• Generating references leads from the existing customers and facilitate conversion.• Handling customer surrender queries, escalations, complaints and requests• Handling escalation, complaints and queries of the attached spoke branches• Scrutiny and Initial Underwriting of New Business applications • Auditing the transactions completed by team members and providing feedback• To conduct refresher sessions based on error trending• Upskilling/training of associates and new joiners in the team• Work distribution and daily inventory management• Handling call closures• Advisor servicing• Handling branch audits

• Handling team of branch customer service executives and associates• Handing Customer Retention and Renewal through various tools for customers wishing to surrender or discontinue their relationship with the organisation• Generating LAP Business(Loan against Policy) for bank to help Retention activity• Generate revenue through Top-ups and Renewal collection through follow ups with existing customers• Generating business from the existing customer through quality leads to sales• Generating references leads from the existing customers and facilitate conversion.• Handling customer surrender queries, escalations, complaints and requests• Handling escalation, complaints and queries of the attached spoke branches• Scrutiny and Initial Underwriting of New Business applications • Auditing the transactions completed by team members and providing feedback• To conduct refresher sessions based on error trending• Upskilling/training of associates and new joiners in the team• Work distribution and daily inventory management• Handling call closures• Advisor servicing• Handling branch audits