Dynamic and results-driven IT Service Delivery Manager with over 17 years of experience ensuring exceptional IT service delivery and driving operational excellence. Adept at managing end-to-end IT services, building strong client relationships, and leading high-performing teams to achieve organizational goals.Has a proven history of successfully executing complex IT projects using Agile methodologies. Skilled in converting business requirements into technical solutions and producing high-quality, impactful solutions that improve operational efficiency and facilitate data-driven decisions.Successfully guided cross-functional teams toward the completion of multifaceted projects in ERP modernization and Gen AI within time and budget.Possesses exceptional communication skills, proficient in bridging the gap between business and technical teams to ensure aligned objectives and the seamless execution of projects. Committed to data-driven decision-making techniques.