Avantika Badgujar Email and Phone Number
🚀 Customer Success & Product Management Enthusiast | Driving Meaningful Results Through Innovation & Collaboration 🚀Hi there! I’m a results-driven professional with 4.7 years of experience in Customer Success, Marketing, and Relationship Management. I’m passionate about being involved in processes that deliver meaningful results, whether it’s creating seamless customer experiences or collaborating across teams to drive impact.Who Am I?I’m a lifelong learner and problem solver, committed to building strong relationships and optimizing customer journeys. With a foundation in customer success, I thrive on collaboration, clear communication, and leading projects that improve operations and client satisfaction.What I Do✨ Building seamless customer journeys and enhancing client experiences✨ Driving cross-functional collaborations and strategic CRM implementations✨ Exploring product management to align customer needs with innovative solutionsWhat Sets Me Apart🔍 Problem-solving with creativity and data-driven insights🤝 Thriving on collaboration and transforming ideas into impactful strategies💡 Curiosity-driven, always eager to learn and lead projects that deliver resultsWhat Drives Me?Curiosity and a passion for continuous improvement fuel my professional journey. From strategic thinking to data analysis and customer retention, I enjoy diving deep into challenges and turning insights into actionable strategies. Whether it's spearheading CRM implementations or brainstorming innovative approaches, I find fulfillment in seeing projects come to life.Exploring Product ManagementWhile my background is rooted in customer success, I’m also an enthusiastic explorer of product management. I love learning how to align products with customer needs and uncovering opportunities to enhance user experiences. Sharing my learnings and collaborating with cross-functional teams is something I enjoy immensely, whether in customer success or product strategy.Let’s connect if you’re looking for someone who is passionate about customer success, eager to explore new opportunities, and always excited to collaborate and share insights on projects that drive results! 🚀
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Customer Success And Operations LeadThe 27Th ParallelThane, Mh, In
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Customer Success AssociateInterview Kickstart Jul 2024 - Aug 2024Remote- Skilled in enhancing customer satisfaction, driving product adoption, and implementing proactive support strategies that significantly improved retention rates.- Collaborated with cross-functional teams to streamline processes, optimize customer experiences, and deliver actionable product feedback to drive continuous improvements.Key Achievements:~ Completed 100% of KPIs within two months, exceeding performance expectations.~ Boosted customer satisfaction by 15% through a revamped onboarding process and personalized support, contributing to a 10% increase in program completion rates.~ Reduced response times by 20% by implementing efficient process optimizations, which resulted in 30% faster issue resolution and a 12% reduction in student deferrals.~ Increased customer engagement by 25% through tailored follow-up strategies, driving a 15% rise in positive reviews and referrals. -
Marketing ExecutiveJumpin Heights Jul 2022 - Jun 2024Mumbai, Maharashtra, IndiaAt Jumpin Heights, I'm a brand-building powerhouse! Crafting and executing dynamic marketing strategies, I've propelled brand awareness and fueled business growth. I thrive as a data whiz, meticulously analyzing campaigns to optimize performance and deliver maximum results. Additionally, I lead cross-functional teams, ensuring a cohesive brand voice across all channels. My role at Jumpin Heights blends creativity with strategic analysis, driving impactful outcomes and fostering continuous brand evolution. -
Product Ad Technical Support AgentBadoo Jul 2020 - Mar 2023RemoteBuilding Connections, Globally: At Badoo, my passion for helping others thrived in a fast-paced, remote environment. As a Product & Technical Support Agent, I championed exceptional customer service for a global user base. Leveraging my communication and problem-solving skills, I tackled product and technical inquiries with a smile, ensuring user satisfaction and a smooth-running platform. This role honed my ability to prioritize tasks, adapt to diverse needs, and consistently deliver top-notch support.Resolved an average of 50 product inquiries per day with a 95% customer satisfaction rating.Through this experience, I discovered a knack for building connections and fostering a positive user experience – skills that translate seamlessly into any customer-facing role. -
Research ProjectDtorr Dec 2021 - Apr 2022Thane, Maharashtra, IndiaIntrigued by the future of museums, I delved into research on visitor experiences and industry trends. Leveraging my analytical skills, I identified opportunities to enhance engagement and museum impact. My innovative solutions, driven by data-driven insights, aimed to improve museum operations and competitiveness. -
Marketing TeamAmo Foundation India Dec 2021 - Apr 2022Thane, Maharashtra, IndiaThrough good marketing, the goal is to maximise the company's exposure. Data was gathered in order to better understand the current state of the Indian market. I took part in their SWARUP YATRA travel-volunteering programme, where I designed a whole vacation from scratch for destinations around India after conducting extensive research on destinations, organisations, and facilities. I was in charge of contacting agents and setting up meetings with organisations all throughout India. Weekly brainstorming meetings were held to improve techniques and set new goals. Excellent written and vocal communication skills were demonstrated. -
Travel And Tourism Management InternAmo Foundation India Aug 2021 - Nov 2021Thane, Maharashtra, IndiaCreating a destination itinerary from the ground up, based on comprehensive study and communication with travel agents. Communicating with non-governmental organizations in order to incorporate them in our journey.
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Communication With Artists And Graphics.Spicmacay Drc May 2021 - Dec 2021Thane, Maharashtra, IndiaFueling my passion for the arts, I spearheaded artist communication for the 'Support the Artists' campaign, reaching over 500 participants. I excelled at building rapport and prioritizing client needs, ensuring a positive experience for all artists involved. Furthermore, I streamlined video editing and uploading processes, significantly boosting campaign visibility.
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Product DevelopmentActive Holidays Jan 2021 - Apr 2021Mumbai, Maharashtra, IndiaDuring my internship at Active Holidays, I immersed myself in product development, crafting enticing travel itineraries and collaborating closely with team members to assess destinations and feasibility. This role honed my research, collaboration, and communication skills, as I delved into various aspects of project management and market research. Proficiency in Microsoft PowerPoint allowed me to create impactful presentations, effectively conveying our proposed itineraries to stakeholders and clients. This immersive journey not only deepened my understanding of professional protocols but also fostered personal and professional growth as I navigated the complexities of the travel industry.
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Creative Team/Marketing InternBharat Jethani - Asentiv Jan 2021 - Mar 2021Thane, Maharashtra, IndiaThriving in a fast-paced startup environment, I assisted entrepreneurs by transforming raw audio into clear, concise text. I then leveraged my design skills to craft personalized planners and eye-catching social media banners. Working independently, I created engaging content for their Facebook page using Canva, boosting their online presence.
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Customer Service AssistantTeleperformance Aug 2020 - Jan 2021Mumbai, Maharashtra, IndiaAs a Customer Service Assistant at Teleperformance, I effectively managed a high volume of customer inquiries, handling up to 120 calls daily. Prioritizing customer satisfaction, I resolved issues promptly and implemented streamlined support processes to enhance efficiency. Collaborating with cross-functional teams, I identified and addressed the root causes of customer issues, contributing to an overall improvement in the customer experience. -
Sales AgentKesari Tours Pvt Ltd Apr 2018 - Jun 2018Thane, Maharashtra, IndiaKesari, a renowned name in the travel industry, epitomizes excellence and innovation, offering unparalleled experiences globally. With a legacy spanning decades, Kesari redefines travel standards, blending tradition with modernity to craft unforgettable journeys. Renowned for its unwavering commitment to customer satisfaction, Kesari delivers reliability, quality, and personalized service, inspiring wanderlust worldwide.In my role at Kesari, I am a vital part of the customer service team. Immersed in understanding our operations, I enhance guest experiences and ensure seamless travel arrangements. Collaborating with travel consultants across departments, including visa services and FIT tours, I provide tailored assistance. Through research and collaboration with sales executives, I deepen my understanding of travel products, offering informed recommendations. This experience hones my communication and interpersonal skills, fostering positive relationships with clients and colleagues. Kesari continues to shape the travel sector, inspiring adventurers globally while creating cherished memories.
Avantika Badgujar Education Details
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Nalanda Public SchoolCgpa-6.4 -
-Product Management
Frequently Asked Questions about Avantika Badgujar
What company does Avantika Badgujar work for?
Avantika Badgujar works for The 27th Parallel
What is Avantika Badgujar's role at the current company?
Avantika Badgujar's current role is Customer Success and Operations Lead.
What schools did Avantika Badgujar attend?
Avantika Badgujar attended Jai Hind College, Nalanda Public School, -.
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Avantika Badgujar
Electronics And Telecommunication Engineer | Lpf Scholar | Measurement Systems And Solutions L Process Automation LPune -
Avantika Badgujar
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Avantika Badgujar
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