John Sun

John Sun Email and Phone Number

Founder & CEO at Spring Labs | AI copilot that helps financial institutions automate customer support and compliance tasks. @ Spring Labs
John Sun's Location
Northbrook, Illinois, United States, United States
About John Sun

Zanko is an AI platform that streamlines complaint resolution for financial institutions.Implementing Zanko results in…— 70% quicker complaint resolution— 50% more efficient CX teams— 30% less call center contacts — 5-0X ROIInside the Zanko platform, compliance teams have instant visibility to potential issues coming in, removing the need for customer support agents to escalate complaints. Zanko ComplianceAssist screens 100% of conversations, escalates high-priority complaints, and empowers compliance teams with automated classification, tagging, VoC profiling, and root cause analysis.Zanko AgentAssist understands user inquiries and translates them into a set of automated executable actions, making CX agents 50% more efficient.Zanko CustomerAssist provides reliable self-service capabilities through customer support chat functionality, reducing routine support tickets by 30%.You can experience the power of Zanko before committing. Start your complimentary POC and learn why 9/10 of customers who’ve tried Zanko ended up implementing it.

John Sun's Current Company Details
Spring Labs

Spring Labs

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Founder & CEO at Spring Labs | AI copilot that helps financial institutions automate customer support and compliance tasks.
John Sun Work Experience Details
  • Spring Labs
    Founder, Ceo
    Spring Labs Dec 2020 - Present
    Marina Del Rey, California, Us
  • Spring Labs
    Founder, President
    Spring Labs Jan 2018 - Present
    Marina Del Rey, California, Us
  • Avant
    Co-Founder, Managing Director Of Avantcredit Uk
    Avant Jan 2017 - Jan 2018
    Chicago, Il, Us
  • Avant
    Co-Founder, Chief Credit Officer
    Avant Nov 2012 - Dec 2016
    Chicago, Il, Us
    AvantCredit is changing the way near-prime individuals borrow money. Utilizing advanced algorithms and machine-learning capabilities, the company offers a unique and highly customized approach to the personal loan process. The combination of technology, analytics and customer service capabilities allows the company to offer an easy-to-use online process for loans to borrowers in the near-prime segment, all entirely online. AvantCredit operates in 16 U.S. states and is licensed and regulated on a state by state basis.
  • Avant
    Co-Founder, Cto
    Avant Nov 2012 - Jan 2014
    Chicago, Il, Us
  • Kin Insurance
    Investor
    Kin Insurance Jan 2017 - Jan 2017
    Chicago, Illinois, Us
  • Springcoin
    Founder, Ceo
    Springcoin Mar 2011 - Nov 2012
    Consumer-facing subprime tech-finance startup focused on revolutionizing the way customers interface with their creditors.
  • Enova Financial
    V.P. Online Retail Finance
    Enova Financial Nov 2009 - Mar 2011
    Chicago, Il, Us
    Built GearHub, a online financing solution to customers with less than perfect credit who need to finance major electronics or appliance purchases.
  • Enova Financial
    V.P, Analytics
    Enova Financial Jan 2009 - Nov 2009
    Chicago, Il, Us
    Industry leading risk and credit analytics group for largest online short-term lender. Grew from team of 1 to more than 30 during tenure.

John Sun Skills

Analytics Start Ups Financial Modeling E Commerce Financial Services Business Strategy Product Management Data Mining Risk Management Data Analysis Sas Portfolio Management Cross Functional Team Leadership Competitive Analysis Predictive Analytics Call Center Sql Statistical Modeling Financial Analysis Process Improvement Entrepreneurship Analysis Segmentation Finance Credit Financial Risk

John Sun Education Details

  • Gies College Of Business - University Of Illinois Urbana-Champaign
    Gies College Of Business - University Of Illinois Urbana-Champaign
    Finance
  • Y Combinator
    Y Combinator

Frequently Asked Questions about John Sun

What company does John Sun work for?

John Sun works for Spring Labs

What is John Sun's role at the current company?

John Sun's current role is Founder & CEO at Spring Labs | AI copilot that helps financial institutions automate customer support and compliance tasks..

What is John Sun's email address?

John Sun's email address is jo****@****ips.com

What is John Sun's direct phone number?

John Sun's direct phone number is +184786*****

What schools did John Sun attend?

John Sun attended Gies College Of Business - University Of Illinois Urbana-Champaign, Y Combinator.

What are some of John Sun's interests?

John Sun has interest in Mobile, Clean Technology, Health Care, Consumer Internet, Enterprise Software.

What skills is John Sun known for?

John Sun has skills like Analytics, Start Ups, Financial Modeling, E Commerce, Financial Services, Business Strategy, Product Management, Data Mining, Risk Management, Data Analysis, Sas, Portfolio Management.

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