Avash Basnet Email & Phone Number

Sydney, New South Wales, Australia

• Comprehensive End-User SupportProvided thorough end-user support by handling phone calls and promptly resolving technical issues to ensure a positive customer experience.• Remote Desktop ManagementManaged remote desktop environments, utilizing remote management tools to effectively troubleshoot and configure hardware and software.• Active Directory AdministrationConfigured and maintained Active Directory and Microsoft 365 environments, ensuring secure user access and effective identity management.• Virtualization ImplementationImplemented virtualization technologies to optimize server performance and resource allocation, enhancing overall system reliability.• Device Management with IntuneAdministered Microsoft Intune for device management, ensuring compliance and security across all organizational endpoints.• Networking SupportSupported networking infrastructure by troubleshooting connectivity issues and configuring network devices to maintain optimal performance and reliability.• Ticketing System ManagementUtilized IT service desk ticketing systems to track, manage, and resolve technical issues efficiently, improving workflow and customer satisfaction.• Collaboration and Communication SkillsWorked effectively within cross-functional teams, fostering communication and collaboration to address technical challenges and enhance service delivery.

Sydney, New South Wales, Australia

• IT Operations SupportAssisted with basic IT operations, utilizing Outlook for communication and managing office tasks efficiently.• Hardware and Software TroubleshootingProvided hands-on support by troubleshooting hardware issues and configuring software solutions in participants' homes.• Customer SupportDelivered frontline support, promptly addressing customer inquiries and resolving issues via phone, email, and chat.• Onboarding and Application DeploymentManaged onboarding processes for new hires and assisted in deploying applications, ensuring users had necessary resources.• Stakeholder Engagement and Team CollaborationEngaged with stakeholders in meetings, presenting updates and collaborating with the IT team to address complex technical issues.

Narrabeen, Sydney

• Provided exceptional customer service, resolving hardware issues with computers and POS systems to ensure smooth daily operations.• Managed customer and vendor communication, demonstrating strong interpersonal skills and enhancing customer satisfaction.• Created and maintained weekly sales and inventory reports, utilizing data analysis to support strategic decision-making.

Kathmandu, Bāgmatī, Nepal

• Technical Support: Proficient in providing technical support for hardware and software issues, ensuring efficient resolution to enhance user experience.• Troubleshooting Expertise: Skilled in diagnosing and troubleshooting telecommunication systems, with transferable skills applicable to various IT environments.• Software Deployment and Configuration: Experience in deploying and configuring software tools and applications, improving operational efficiency and system performance.• Documentation and Reporting: Capable of generating detailed reports for performance analysis, supporting data-driven decision-making in IT operations.• Effective Communication: Strong interpersonal skills, enabling clear communication with end-users and stakeholders to resolve issues and provide updates.• Network Monitoring and Support: Knowledgeable in monitoring network performance, ensuring optimal functionality and addressing connectivity issues as they arise.• Customer Service Orientation: Demonstrated commitment to exceptional customer service, effectively addressing user inquiries and technical problems.• Collaboration and Teamwork: Experience collaborating with cross-functional teams to achieve project objectives and implement IT solutions.

Master'S Degree, Enterprise System And Business Analyst

Bachelor'S Degree In Engineering, Electronics And Communication

Bachelors In Electronics And Communication Engineering, Electrical, Electronics And Communications Engineering