Ava Turner, Mba, Csm Email & Phone Number

United States

Facilitate discovery process to develop business requirements and oversee end-to-end project execution for Salesforce implementations averaging 5-6 projects at a time.- Ensured project progress and adherence to milestones, budget, and scope, and facilitated successful outcomes through team engagement- Identified future opportunities and balanced client expectations with technical limitations by collaborating with client success and sales teams.- Enhanced project… Show more Facilitate discovery process to develop business requirements and oversee end-to-end project execution for Salesforce implementations averaging 5-6 projects at a time.- Ensured project progress and adherence to milestones, budget, and scope, and facilitated successful outcomes through team engagement- Identified future opportunities and balanced client expectations with technical limitations by collaborating with client success and sales teams.- Enhanced project visibility and risk mitigation by implementing weekly project status reporting system to track progress and budget. Show less

Served as primary point of contact for account executives’ inquiries and sales leads, including providing customer service and support throughout entire sales cycle, managing introductions, and facilitating calls with potential non-profit clients.- Fostered personalized and tailored approach to clients’ Salesforce sales journeys by actively listening to understand their unique needs and goals.- Reduced proposal turnaround time by 3 days, increased win rate, and boosted overall… Show more Served as primary point of contact for account executives’ inquiries and sales leads, including providing customer service and support throughout entire sales cycle, managing introductions, and facilitating calls with potential non-profit clients.- Fostered personalized and tailored approach to clients’ Salesforce sales journeys by actively listening to understand their unique needs and goals.- Reduced proposal turnaround time by 3 days, increased win rate, and boosted overall client satisfaction by developing an effective sales process.- Increased maintenance of accurate and current sales data for reporting and sales forecasting by creating uniform data management process.- Stewarded company’s status as non-profit client-trusted partner by developing solid relationships with Salesforce account executives, understanding their sales priorities, and identifying future sales opportunities. Show less

Completed 8-week Salesforce Administrator exam preparation course.

Led successful Salesforce implementation projects for multiple clients, ensuring seamless integration of the platform with their existing systems and processes.- Conducted comprehensive needs analysis and requirements gathering sessions with stakeholders to identify business goals and translate them into actionable Salesforce solutions.- Configured and customized Salesforce functionalities, including workflows, validation rules, and custom objects, to streamline sales and… Show more Led successful Salesforce implementation projects for multiple clients, ensuring seamless integration of the platform with their existing systems and processes.- Conducted comprehensive needs analysis and requirements gathering sessions with stakeholders to identify business goals and translate them into actionable Salesforce solutions.- Configured and customized Salesforce functionalities, including workflows, validation rules, and custom objects, to streamline sales and service delivery.- Provided expert guidance and training to end-users, empowering them to effectively navigate Salesforce and maximize its capabilities for improved productivity and data-driven decision-making. Show less

Aligned marketing strategy with business objectives to drive business success through coordination and support of marketing campaigns and sales enablement resources. Collaborate with internal stakeholders to develop new marketing assets to support existing and high potential business opportunities.

Pivoted in career to focus on technical industry roles after working with digital accounts and Salesforce at Marriott. Created Project LINK, a productivity-focused Chrome extension, through eight-week product development course.

Managed portfolio of 18 hotels with annual budget of $797K. Utilized Marriott’s digital, creative, and promotions teams to customize and deploy strategies based on hotel business objectives and maximized revenue generation focusing on timeliness and quality of agency deliverables.

Supported three account managers with a portfolio of 26 hotels. Created e-mail marketing copy, optimized hotel websites, updated special offers and promotions and evaluated success of marketing initiatives.

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding… Show more Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Show less

Served as Project Coordinator through supporting research, preparation, drafting letters, memoranda, and specifications. Established, implemented and executed full project plans GM including: objectives, milestones, priorities, teams, calendar, and nature of deliverables. Received consultant reports, maintained documentation, and routed vital information to the appropriate employee.  Provided employees and managers with the interpretation and clarification of HR policies and… Show more Served as Project Coordinator through supporting research, preparation, drafting letters, memoranda, and specifications. Established, implemented and executed full project plans GM including: objectives, milestones, priorities, teams, calendar, and nature of deliverables. Received consultant reports, maintained documentation, and routed vital information to the appropriate employee.  Provided employees and managers with the interpretation and clarification of HR policies and procedures.  Planned and coordinated all necessary arrangements for meetings and/or conferences for staff including securing space, managing appointment times and providing supporting documents. Maintained strict confidentiality to include the maintenance of exclusive and specialized files, records and reports. Generated, updated and quality checked daily/weekly/monthly departmental reports and verified required documentation. Show less

Abj, Public Relations

Master Of Business Administration (M.B.A.)

Activities and Societies: UGA PMBA Women's Club

Master Of Business Administration - Mba, Business Administration And Management, General