Client Success, Account Manager
Current- Manage approximately $30 million in annual Construction and Engineering cloud applications renewals, consisting of 100+ enterprise clients in both public and private sectors across North America
- Drive maximum retention of Oracle Primavera product suite while identifying and capturing product expansion opportunities via high value relationship with the client.
- Lead renewal contract negotiations with Senior level procurement finance, C-Suite and other client stakeholders to enforce Oracle policy, while also prioritizing the best solution for the client.
- Leverage relationships to develop long term partnership to maximize customer retention and growth
- Liaison between Oracle internal operations and clients various parts of the business.FY24:Q4: Renewal Rate: 97%, Completion: 100%, Actual Upside: 5%Awards: FY24 Q4 Spot Award for Highest Renewal Rate, FY24 Q4 90% Club.