Ava Wells Email & Phone Number

Montreal, QC, CA

As Social Inclusion Manager, I oversee programs, initiatives, and strategy related to Destinations International's Social Inclusion mandate. Social inclusion explores how destinations and industry organizations can create spaces where all feel welcome, regardless of background and ability. By sustaining trusted and impactful relationships with community.

As Manager of the Surveys & Insights team, I led a team of consultants who provide strategic guidance and expertise through employee experience services. I built the team from the bottom up, establishing a vision and setting operational decisions to form a high-performing Professional Services function. With emotional intelligence, diplomacy, and a strong.

As an Enterprise Client Success Manager, I was responsible for managing all stages of the client lifecycle. I achieved this through focused and thorough program management, interpretation of qualitative and quantitative data to understand drivers of employee retention and inclusion, and facilitative strategy work by way of trainings and consultation.

As a Customer Success Manager, I owned the post-sale relationships among premier client accounts. I was responsible for aligning services to inform customer business and technology transformations, meeting and exceeding internal metrics, and ensuring customer renewals. I collaborated with with internal ecosystem partners for solution delivery, process, and.

Cambridge, Massachusetts, United States

As a Customer Success Manager aligned to our Premier Vendor Clients, I led engagement and operational strategy of global technology and professional services accounts. I aligned with Account Directors to secure account retention of $3.15M and uncover enrichment opportunities. I also guided effective usage of contracted resources and deliverables.

As a Convention Services Manager, I managed an average of 130 convention clients annually, 15 per month. I provided consistent and exemplary customer service to a host of business travel clients. With an urge to understand their programs on an individual level, I developed varied communication styles, attentiveness to detail, and efficient work pace to.

Greater Nashville Area, TN

As the first student employee in the Office of the Provost, I represented the department by directing communication between the Provost and his stakeholders. I transferred academic information into an updated customer relationship management database, and handled and maintained confidential academic documents.

Belmont University

As the tour guide captain, I trained, supervised, and led meetings for campus tour guides. I collaborated with the Visit Director and Special projects coordinator to schedule tours. I coordinated tour schedules and routes for large-scale Preview Days. I engaged with students and families, providing relevant information and personable conversation.

Bachelor Of Business Administration, Magna Cum Laude, Business Administration And Management, General

Activities and Societies: -University Admissions Tour Captain -University Events Management: Development Office -Administrative Support.

Education record