James Mariner Email & Phone Number

Riverside, California Area

Duties SummaryMy current duties include but are not limited to: Performing highly complex system analysis and consultation in the design, development, implementation, and maintenance of information systems, networks, servers, supporting hardware and software applications for the City of Riverside. Providing supervision over Innovation & Technology Analysts. Providing advanced technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques. Evaluating, planing, implementatiing and integrating new and current system upgrades. Reviewing highly complex technical reports submitted by staff. Performing project management duties on specialized systems projects. Performing research, gather costing information, vendor quotes and recommend hardware and software based on current or new City of Riverside standards. Developing and producing system documentation, instructional, procedural manuals and systems architectural design. Coordinating training for client users on assigned systems, applications, or other special projects. Working with administration and proposing enhancements to improve services, policies, and procedures. Currently supported systems include but are not limited to Avaya Aura VoIP systems including Aura Communication Manager, G430 and 450 Gateways, Session Manager, System Manager, Presence Services, Conferencing, Audio Codes gateways, AVST voicemail, Verint, Avaya Contact Recorder, Avaya Quality Monitoring, Avaya CMS agent reporting software, Cisco Network infrastructure, Linux and Windows operating systems, VMware, Aruba, Checkpoint, Axis, Work Force Optimization, Enquesta, and Intrado e911.

31351 Rancho Viejo Road, Suite 107 San Juan Capistrano, Ca 92675

Duties SummaryManaged, designed, implemented, and supported collaboration services for multiple high level accounts including Suzuki Motors of America, Western Dental, Western Digital, Ovation TV, The Tennis Channel as well as many classified government agencies. I was hired on as the Sr. Collaboration Engineer and was quickly promoted to Manager, Network Operations Center (NOC Manager). ROI Networks is a platinum Avaya/Cisco VAR similar to ArrowSI. I was considered a Tier 4 support entity as well as managing and mentoring all Tier 3 and below engineers. Supported systems included Nectar VoIP monitoring services, Prognosis VoIP monitoring services, Avaya Aura VoIP systems including Aura Communication Manager, G430 and 450 Gateways, Session Manager, System Manager, Presence Services, Conferencing, Audio Codes gateways, AVST voicemail, Verint, Avaya Contact Recorder, Avaya Quality Monitoring, Avaya CMS agent reporting software, Cisco Network infrastructure, Linux and Windows operating systems, VMware, Aruba, Checkpoint, Axis, Work Force Optimization, Enquesta, and Intrado e911.

Kaiser Permanente West

Sr. Avaya Systems Administrator (2010 to 2014)NOC On-Call Engineer (2008 to 2014)Hired as a full-time Contact Center systems administrator to support the Verizon CPE contract for Kaiser Permanente Inland Empire including major outages, design, training and maintenance. This included software upgrades and service packs, creating custom CMS reports, design and implementation of complex Vectoring as well as AAR and ARS Routing. In the role of Data On-Call Engineer I was responsible for the Inland Empire network operating center (NOC) troubleshooting and support, LAN/WAN/VPN administration, uploading Cisco configuration files, replacing Cisco and Adtran hardware, staying current with all TIA/EIA standards, troubleshooting layers 1, 2 and 3 of the OSI Model within the Kaiser Corona Data Center (CDC) NOC.KEY CONTRIBUTIONSContributed to the design and installation of the first Avaya Contact Center for Kaiser Permanente.Consistently remained in the top 5 engineers to meet all service level agreements per quarterly reports for 21 quarters.Researched, recommended and implemented Contact Center enhancements that improved system reliability and cut down on FTE costs.Researched and implemented the communications section of the disaster recovery plan for Kaiser Permanente’s Fontana based Call-Center.CONTACT CENTER SPECIALTIES INCLUDE:Avaya Aura CM - Communication Manager, AES = Application Enablement Services, SIP - Session Initiation Protocol, SES - SIP Enablement Services, Contact Center, CMS - Call Management System, Aspect eWorkforce Management, RTA, CentreVu, Definity Line, G150 – G860 Media Gateway, NICE, Conferencing, Communicator for iPad, Merlin, Call Pilot, Intuity Audix, Intuity Conversant, Modular Messaging, one-X®, Octel, S8100 – S8800 Servers, System 25 – System 85, Cisco Call Manager, Unity, Routing and Switching, WLAN, VoIP integration.

Inland Empire, California

Consulted with clients to provide voice and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives. Contracted by NACR on a weekly basis for troubleshooting, installation, routing and MAC work on S87xx, CMS, AES, Blue Pumpkin, Definity, Legend, Magix, Partner, Audix, Merlin Messaging, Partner Mail, VoIP, Genesys, Modular Messaging and IP Office product line. I also dealt with vendor management of CLEC and ILEC services including design, order, implementation and installation.KEY CONTRIBUTIONS:➢ Directed the implementation and performance tuning of Avaya PBX environments for over 300 client’s dependent on our maintenance contracts and SLA’s. ➢ Led in-house and consultant teams in large-scale Avaya server upgrades for multinational business partners, which significantly enhanced system performances. ➢ Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple floors of four large high rises to meet a final inspection deadline.➢ Managed and implemented a firmware upgrade of 230+ international and domestic corporate offices saving the business partner over 400k dollars in Avaya support fees.➢ Replaced major manufacturer’s vulnerable network with robust fiber optic and cable infrastructure including a complete PBX hardware and cabinet upgrade.

Riverside, California

Responsibilities include managing Telecommunications, Facility Services and Security. Developing and managing over twenty-five million dollars in capital projects. Running a crew of over thirty employees including outside services. Daily tasks for the Telecommunications Department include managing four call centers, IMAC, new design, complete installations, upgrades and troubleshooting; ordering, tracking and approval of circuit billing; installing and troubleshooting circuits ranging from 1mb, Traditional Super trunks, PRI T-1, PTP T-1, Fractional T-1's, DS-3, vector design, providing training to users and technicians, overseeing the telecommunications help desk and assisting with projects for the IT department. I was the Chief decision maker on new Telecommunications products, circuits and vendor contracts. Building facility responsibility for all twenty-one Press-Enterprise sites including but not limited to HVAC, Public Utilities including press feed, facility IMAC, roofing, grounds keeping, and running the Security Department.

Irvine, California

Major focuses on Nortel and Lucent Key System to large PBX and VoIP design, installation, call flow interviews, programming, maintenance, and training. Lucent, Norstar, and Nortel Meridian 1 Option 11 - 81 PBX and Voicemail sales engineering support, design, and proposal preparation. Experience with Voice over Internet Protocol design and installation. Remote PBX and Voicemail support. Installation, sales support, and Maintenance Contract experience include Lucent Partner ACS, Lucent Merlin Legend, Lucent Definity Pro Logics, Lucent Definity G3, Lucent Partner Mail VS, Lucent Merlin Mail, Lucent Merlin Messaging, Lucent Intuity MAP 5 – MAP 100, Nortel Norstar Compact ICS, Nortel Norstar Modular ICS, Nortel Meridian 1 Option 11c, Nortel Norstar Star Talk, Nortel Norstar Model 2, 4, 6, Nortel Meridian Mail. Circuit experience includes Copper 1MB, Copper DID, T-1 Super trunks, T-1 ISDN PRI, Frame Relay. Other responsibilities include LAN and WAN customer support with Microsoft Windows 95, 98se, 2000, Microsoft Exchange, Citrix, Cisco, 3com, Etherwan, Norton and McAfee antiviral software.

Riverside, California

Responsibilities included US facilities Wide and Local Area Network engineering, installation, and maintenance. Installations utilizing 56K, T-1, frame relay, OPX, and ISDN. Assisted with Client Server architecture support and implementation. PC build of Windows 95, 97, 98, 2000, Office, Outlook. Also assisted with Y2K software and hardware compliance. Lucent Definity / Intuity IP telephony LAN / PBX integration. Remote user application and hardware support. Emergency power systems design and support. Responsible for purchasing of all cabling materials, software, and hardware, infrastructure design and installation, including but not limited to cable and riser management, telecommunication splices, new construction, and certification of Data, Fiber, and Telecommunication lines.

Bachelor'S Degree, Computer Science And Electronics Engineering Technology, 3.8 Gpa

Activities and Societies: Component Level Troubleshooting

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

College Prep