• Own COE, DevOps, and CMDB transformation • Own the platform used by 1000+ developers, hosting 500+ scoped applications, and using dozens of store applications• Hired, grew existing team's skill sets, and used an SI to deliver using out of the box features• Created solutions allowing for increased automation and more user self-service• As a member of the ServiceNow platform PAC I've advocated for additional monitoring and tooling

• Led an operations team to pivot to full application DevSecOps ownership• Redesigned inherited applications and delivered on k8s, docker, and python• Led a Jenkins team delivering CI/CD automation for 100's of DevSecOps teams• Added features to applications supporting bots, public cloud, and customer privacy (CCPA)

• Own multiple mission critical applications from build, non-production, production, and all support tools• Support 100’s of clients exercising 1000+ APIs and microServices, distributed across multiple cloud and hardware platforms.• Support cloud platform using kubernetes, docker, prometheus, logstash, kibana• Lead teams to exceed goal of 6 9’s availability• Lead application teams to reduce total cost of ownership, improve scalability, reduce outages, and reduce duration of outages• Educate 5 managers, and their 150+ employees and contractors, on company goals so their teams can deliver on the company vision• Identify gaps and find internal and external solutions to improve efficiency and availability• Identified the need for a log monitor solution to monitor 1000’s of JVM log files engaged Splunk as the solution over other vendors• Identified the need to redesign a growing application to scale to 1000’s of TPS, 5 active/active datacenters, cloud, and no scheduled downtime• Led key projects and initiatives to support Apple iPhone launches, Apple iPad launches, Beats Music, and other clients• Identified key metrics to be tracked to better measure clients' perception of application availability, response time, and support

• Performed a one year job swap between Operations and Development• Drove culture change to improve devOps and reduce total cost of ownership• Advocated for projects and funding to deliver new applications for developers such as API catalog and consolidating project management tools. • Owned tools such as Sonarqube, Atlassian Stash, and Maven to provide continuous delivery (CICD)

• Coordinate career development for direct reports by scheduling and funding training.• Mange a tier1 and a tier2 team totaling 22 employees and 8 contractors in 6 different states.• Worked with development team to add new features to new middleware application to improve logging, monitoring, and general sustainability• Updated dashboard to use backend mysql running on Redhat Linux• Manage a new SOAP application that is the core middleware application for AT&T running on Apache webservers, iPlanet web server, Tibco EMS, Tibco RV, Tibco BW, BEA WLS, BEA WLI, BEA ALSB, BEA ALBPM, Solaris and Oracle. • Drove redesigns of multiple mission critical applications improving uptime and decreasing total cost of ownership• Implemented changes to allow applications to exist in a cloud environment. Helped drive requirements to the infrastructure cloud components to better meet application needs. • Implemented geographical failover between 5 live datacenters and 42 unique application clusters. • Wrote scripts to automate management of this complex application environment. • Managed the changes to the application suite caused by the mergers between AT&T, Cingular, and AT&T Wireless.

• Built team of 8 employees to support 16 new middleware applications• Helped design support requirements for these new applications• These features allowed sustainment tools like nagios, mrtg, cacti, and custom perl metrics scripts to monitor and trend the applications• All applications were open source using apache webserver, tomcat, jboss, and openldap.• Wrote dashboard to consolidate all data for all applications updated real-time to be viewed by customers and managers.

• Architected, built, and supported the core E-Commerce infrastructure, which includes database servers, clustered web servers, database and application servers all existing in a multi-tiered DMZ. • Negotiated with both mirrorimage and Akamai on content delivery solutions.• Supported applications and developers from development through production on Java, JRUN, Netscape / iPlanet Web Server, ATG dynamo, BEA Weblogic, Teamsite, ColdFusion, Vitria, Siebel, Oracle, Sybase, and Sun HA.• Designed and implemented Resonate, F5, and Cisco load balancing solutions, including local and remote failover.• Use Perl, shell, awk, sed, cron and at, to accomplish and automate daily tasks.• Maintain over 300 Sun boxes running Solaris 2.5.1 through 9 from Sparc 5’s to 6800’s.• Advanced Solaris administration including jumpstart, building custom packages, performance tuning, and writing custom monitoring tools.