Aveena Patel Email & Phone Number

El Segundo, California, United States

INVENTORY CONTROL• Conducted month end close process to meet workday 1 close requirement. Reconciled inventory within 72 hours of close for 6 3PL and copacker sites within 95% inventory accuracy. Presented close results to Controller, Supply Planning Director and Logistics and Distribution Director. • Resolved inventory discrepancies through movement or transfer journals to ensure production posting was executed by noon daily. • Coordinated annual physical inventory counts across 6… Show more INVENTORY CONTROL• Conducted month end close process to meet workday 1 close requirement. Reconciled inventory within 72 hours of close for 6 3PL and copacker sites within 95% inventory accuracy. Presented close results to Controller, Supply Planning Director and Logistics and Distribution Director. • Resolved inventory discrepancies through movement or transfer journals to ensure production posting was executed by noon daily. • Coordinated annual physical inventory counts across 6 3PL and copacker sites. Verified counts, researched inventory discrepancies and provided summary to upper management for approval.• Reviewed, approved and processed customer returns back into inventory. • Developed destructions process with 3PL and copacker sites. Created and posted write off journals within ERP and reported any losses to finance and accounting teams. • Successfully executed QA on hold process with 3PL and copacker sites resulting in 0 product recalls at the retailer or consumer level. • Kicked off new item creation process by making SKU’s and UPC’s in GS1. Shared new item information with Project Management and Sales Teams for set up in 1WS to publish to retailers. Maintain D365 master data to ensure successful EDI and Kinaxis integrations. • Create EDI 846 and 947 business requirement documents for offshore technical teams to create EDI mapping. Conduct weekly meeting between operations and finance and accounting teams. • Hire and Train Inventory AnalystINVENTORY PLANNING• Publish monthly inventory projections to Controller and Commercial Finance Manager as part of Unilever mandated KPI reporting. • Assessed monthly SLOB and provided inventory accrual guidance to finance and accounting teams.• Collaborated with Materials and Supply Planning teams to resolve excess inventory identified in SLOB process.• Analyze adhoc inventory build and write off requests as they relate to SLOB and Unilever mandated DOH KPI metric. Show less

El Segundo, California, United States

• Managed a team of Customer Service Representatives ensuring timely and accurate order processing.• Evaluated order process from entry to delivery and recommends optimization initiatives to upper management. • Implemented Available to Promise in ERP (Oracle/AS400) enabling accurate EDI 855 transactions with Customers and decreasing vendor compliance deductions.• Developed Customer Service Standard Operating Procedures to unify team processes.• Designed, implemented, and managed… Show more • Managed a team of Customer Service Representatives ensuring timely and accurate order processing.• Evaluated order process from entry to delivery and recommends optimization initiatives to upper management. • Implemented Available to Promise in ERP (Oracle/AS400) enabling accurate EDI 855 transactions with Customers and decreasing vendor compliance deductions.• Developed Customer Service Standard Operating Procedures to unify team processes.• Designed, implemented, and managed KPI scorecard for Customer Service Department. Reviewed metrics with upper management at the beginning of every month. • Ensures the attainment of customer service targets. Proactively identifies and resolves potential issues concerning inventory and transportation and communication to customers.• Managed Inventory Allocation to reach customer specific CFR targets (Costco, Walmart, Amazon)• Track Imported Inventory to notify customers of ETA on Out of Stock Inventory • Collaborate with Inventory Planning Department to ensure Customer Orders match Sales Forecast• Corrected Amazon Labeling and EDI 856 Transactions at 3PL resulting in a 75% reduction in Amazon Chargebacks• Troubleshoot EDI 940/945/810/850/855/856 with trading partners• Designed Pricing Discrepancy Report and distributed to key stakeholders to bring visibility and minimize Pricing Deductions• Drive down incoming chargebacks (pricing) through creation of customer specific procedures, collaborate with accounting and sales department to minimize outstanding chargeback balances• Work with Freight Broker to understand freight rates to offer competitive pick up allowances to pick up customers. • Communicate with 3PL regarding order fulfillment escalations or errors. Show less

Santa Monica, Ca

B2B• Process all B2B Customer Purchase Orders received through EDI. Order Entry through FishBowl and Order Fulfillment through two 3PL warehouses and one Consolidation Warehouse. Customers such as Walmart, Costco, Target, Kehe, UNFI• Set Up EDI for all new Customers• Responsible for Inventory Management for B2B and DTC SKU’s to fill orders. • Coordinate Freight for B2B Purchase Orders via 3rd Party Logistics Partners. • Report Company Revenue via Daily Flash Report to… Show more B2B• Process all B2B Customer Purchase Orders received through EDI. Order Entry through FishBowl and Order Fulfillment through two 3PL warehouses and one Consolidation Warehouse. Customers such as Walmart, Costco, Target, Kehe, UNFI• Set Up EDI for all new Customers• Responsible for Inventory Management for B2B and DTC SKU’s to fill orders. • Coordinate Freight for B2B Purchase Orders via 3rd Party Logistics Partners. • Report Company Revenue via Daily Flash Report to Company ExecutivesECOM• Monitor E-commerce Order Fulfillment through Shopify, Easy Post Logistics and Ship Station• Manage E-commerce Order Fulfillment of Frozen Slack Product end to end• Quality Control Agent responses on inbound emails and phone calls for B2C Customers and Subscription Program via Zendesk• Moderate Foodstirs.com Site and Product Reviews via Yotpo• QC of All Website UI/UX to ensure the most user friendly Foodstirs.com experience• Coordinate weekly meetings between Customer Service and Social Media Team to review Customer Product Feedback• Trained and Retained Customer Support Staff during 2018 Holiday Season• Foodstirs Internship Program Lead Show less

La Habra, California

• Responsible for order processing from order placement to fulfillment• Create and oversee weekly production calendar for the production team• Proactively engage with customer base on a monthly basis by creating and dispatching marketing emails through MailChimp• Budget and launch monthly Google Ad Words and Amazon Ad Campaigns• Build and improve Search Engine Optimization for each Orange Clementine product • Responsible for quality assurance of all website features and… Show more • Responsible for order processing from order placement to fulfillment• Create and oversee weekly production calendar for the production team• Proactively engage with customer base on a monthly basis by creating and dispatching marketing emails through MailChimp• Budget and launch monthly Google Ad Words and Amazon Ad Campaigns• Build and improve Search Engine Optimization for each Orange Clementine product • Responsible for quality assurance of all website features and troubleshooting website issues using Big Commerce education tools• Coordinate weekly meetings between Production, Packaging and Business Operations teams• Act as main line of customer service support• Spearhead Holiday 2017 Corporate marketing campaign resulting in 5 new corporate orders for the quarter Show less

Mission Viejo, Ca

• Create and execute post sale onboarding plan for customer activations on Football.com • Coordinate product education seminars online and in person on an as needed basis frontloading customers with knowledge on most used features resulting in 45% less customer service inquiries • Build and maintain How To manuals, live support chat feature, helpful videos, and other support materials resulting in less direct customer support• Hire and manage teams of 10 – 20 at any given… Show more • Create and execute post sale onboarding plan for customer activations on Football.com • Coordinate product education seminars online and in person on an as needed basis frontloading customers with knowledge on most used features resulting in 45% less customer service inquiries • Build and maintain How To manuals, live support chat feature, helpful videos, and other support materials resulting in less direct customer support• Hire and manage teams of 10 – 20 at any given time• Spearheaded new hire training by extensively demonstrating the Football.com platform• Proactively engage with customer to communicate releases of new product features as well as updates to existing features• Responsible for quality assurance on all features available to the customer• Experience with Jira Software for reporting issues to development team overseas Show less

Mission Viejo, Ca

• Comprehensively learned the Football.com Platform within first 15 days to better serve as event coordinator • Coordinated mass activation event for Football.com at the 2016 Home Opener for the OC Blues within 45 days. Event resulted in 40 activations of the newly launched player profile• Assisted in execution of Irvine and Mission Viejo targeted marketing campaign for the launch of the player profile. This resulted in 150 new activations within the first month. • Gave feedback on… Show more • Comprehensively learned the Football.com Platform within first 15 days to better serve as event coordinator • Coordinated mass activation event for Football.com at the 2016 Home Opener for the OC Blues within 45 days. Event resulted in 40 activations of the newly launched player profile• Assisted in execution of Irvine and Mission Viejo targeted marketing campaign for the launch of the player profile. This resulted in 150 new activations within the first month. • Gave feedback on user experience of player page which resulted in key nomenclature changes before launch• Reviewed and quality assured the new player page before launch, which resulted in little to no complications during event. • Built the core inventory of event supplies all while sticking to a strict budget. Maintained this inventory of backdrops, computers, projectors, and other display materials ordering replacements when necessary. • Coordinated event logistics such as strategic booth and vendor placement for maximum visibility at event venue. • Monitored all event timelines and ensure deadlines are met when procuring talent, vendors, and staff• Created, edited and prepared all marketing materials and presentation for use during the event• Hired staff to manage the event, including bouncers and security personnel.• Tracked event attendees, Football.com registrations as well as effectiveness of marketing materials and presentation for post event review. Show less

Tempe, Arizona

• Accountable for answering questions students have by using building footprints as well as electronic sources to better improve their ASU experience.• Managed front desk and study rooms by creating an electronic reservation system to improve students studying environment.• Organized weekly oral and written communication with faculty and students to discuss new policies for the Suite enhancing the number of resources available to Undergraduate Business Students

Tempe, Az

• Assisted prospective clients in all aspects of the leasing process, from initial property tours to detailed lease agreement explanations• Responsible for community program planning which help facilitate resident introduction and interactions while respectfully upholding the ethical policies and procedures of American Campus Communities• Awards and Recognitions: Employee of the Month (August 2014), Employee of the Year (2014)

Tempe, Arizona

• Effectively trained with 8 ambassadors in brand management for Amazon Student, which led to a growth in AmazonStudent Membership• Marketed the On – Campus Events through various social media outlets resulting in over 2000 students in attendance• Conceptualized the structure of the event including layout and location by digitally recreating the space which enabled students to fully take advantage of our booth• Provided excellent Customer Service when… Show more • Effectively trained with 8 ambassadors in brand management for Amazon Student, which led to a growth in AmazonStudent Membership• Marketed the On – Campus Events through various social media outlets resulting in over 2000 students in attendance• Conceptualized the structure of the event including layout and location by digitally recreating the space which enabled students to fully take advantage of our booth• Provided excellent Customer Service when overseeing giveaway process to ensure fair methods resulting in 0 complications Show less

Tempe, Arizona

• Responsible for driving awareness, engagement, and excitement within the ASU community through strategic partnerships, sponsored events, and social media and WOM

Bachelor Of Arts (Ba), Business/Corporate Communications

Activities and Societies: Business of Fashion, American Business Women's Association

Minor, Media Analysis, Senior