Aveena Patel Email & Phone Number

El Segundo, California, United States

• INVENTORY CONTROL
• Conducted month end close process to meet workday 1 close requirement. Reconciled inventory within 72 hours of close for 6 3PL and copacker sites within 95% inventory accuracy. Presented close results to Controller.
• Resolved inventory discrepancies through movement or transfer journals to ensure production posting was executed by noon daily.
• Coordinated annual physical inventory counts across 6… Show more INVENTORY CONTROL
• Coordinated annual physical inventory counts across 6 3PL and copacker sites. Verified counts, researched inventory discrepancies and provided summary to upper management for approval.
• Reviewed, approved and processed customer returns back into inventory.

El Segundo, California, United States

• Managed a team of Customer Service Representatives ensuring timely and accurate order processing.
• Evaluated order process from entry to delivery and recommends optimization initiatives to upper management.
• Implemented Available to Promise in ERP (Oracle/AS400) enabling accurate EDI 855 transactions with Customers and decreasing vendor compliance deductions.
• Developed Customer Service Standard Operating Procedures to unify team processes.
• Designed, implemented, and managed… Show more
• Designed, implemented, and managed KPI scorecard for Customer Service Department. Reviewed metrics with upper management at the beginning of every month.

Santa Monica, CA

• B2B
• Process all B2B Customer Purchase Orders received through EDI. Order Entry through FishBowl and Order Fulfillment through two 3PL warehouses and one Consolidation Warehouse. Customers such as Walmart, Costco, Target.
• Set Up EDI for all new Customers
• Responsible for Inventory Management for B2B and DTC SKU’s to fill orders.
• Coordinate Freight for B2B Purchase Orders via 3rd Party Logistics Partners.
• Report Company Revenue via Daily Flash Report to… Show more B2B

La Habra, California

• Responsible for order processing from order placement to fulfillment
• Create and oversee weekly production calendar for the production team
• Proactively engage with customer base on a monthly basis by creating and dispatching marketing emails through MailChimp
• Budget and launch monthly Google Ad Words and Amazon Ad Campaigns
• Build and improve Search Engine Optimization for each Orange Clementine product
• Responsible for quality assurance of all website features and… Show more

Mission Viejo, CA

• Create and execute post sale onboarding plan for customer activations on Football.com
• Coordinate product education seminars online and in person on an as needed basis frontloading customers with knowledge on most used features resulting in 45% less customer service inquiries
• Build and maintain How To manuals, live support chat feature, helpful videos, and other support materials resulting in less direct customer support
• Hire and manage teams of 10 – 20 at any given… Show more
• Hire and manage teams of 10 – 20 at any given time
• Spearheaded new hire training by extensively demonstrating the Football.com platform

Mission Viejo, CA

• Comprehensively learned the Football.com Platform within first 15 days to better serve as event coordinator
• Coordinated mass activation event for Football.com at the 2016 Home Opener for the OC Blues within 45 days. Event resulted in 40 activations of the newly launched player profile
• Assisted in execution of Irvine and Mission Viejo targeted marketing campaign for the launch of the player profile. This resulted in 150 new activations within the first month.
• Gave feedback on… Show more
• Gave feedback on user experience of player page which resulted in key nomenclature changes before launch
• Reviewed and quality assured the new player page before launch, which resulted in little to no complications during event.

Tempe, Arizona

• Accountable for answering questions students have by using building footprints as well as electronic sources to better improve their ASU experience.
• Managed front desk and study rooms by creating an electronic reservation system to improve students studying environment.
• Organized weekly oral and written communication with faculty and students to discuss new policies for the Suite enhancing the number of resources available to Undergraduate Business Students

Tempe, AZ

• Assisted prospective clients in all aspects of the leasing process, from initial property tours to detailed lease agreement explanations
• Responsible for community program planning which help facilitate resident introduction and interactions while respectfully upholding the ethical policies and procedures of American Campus Communities
• Awards and Recognitions: Employee of the Month (August 2014), Employee of the Year (2014)

Tempe, Arizona

• Effectively trained with 8 ambassadors in brand management for Amazon Student, which led to a growth in AmazonStudent Membership
• Marketed the On – Campus Events through various social media outlets resulting in over 2000 students in attendance
• Conceptualized the structure of the event including layout and location by digitally recreating the space which enabled students to fully take advantage of our booth
• Provided excellent Customer Service when… Show more
• Provided excellent Customer Service when overseeing giveaway process to ensure fair methods resulting in 0 complications Show less

Tempe, Arizona

• Responsible for driving awareness, engagement, and excitement within the ASU community through strategic partnerships, sponsored events, and social media and WOM

Bachelor Of Arts (Ba), Business/Corporate Communications

Activities and Societies: Business of Fashion, American Business Women's Association

Minor, Media Analysis, Senior