Avegail B. Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Coordinated the importation/exportation of items via ocean, air and land, including custom clearances.• Worked with shipment companies to manage distribution.• Kept up-to-date on demands and requests to continue to buy relevant and required products.• Sourced new vendors for purchasing needs.• Managed client and suppliers correspondence, order tracking and data communications.• Managed purchases, receipts and the documentation of goods, materials, and packaging.• Answered incoming calls, outlined available products and took and submitted order information to internal staff to prepare and package selected items.• Calculated total charges for goods or services and shipping costs and requested remittances from clients before placing orders.

Domestic Road, Pasay City

• Created and amended company policies, suggesting improvements, implementing strategic planning, and improving business development.• Maintained 100% protocol and procedural accuracy through HRIS management tools.• Achieved desired work environment and performance by proactively advising and guiding 150 employees on best practices and overseeing HR training.• Implemented work procedures, improving staff productivity and efficiency.• Reviewed employee time sheets for accuracy and maintained accurate records in company system.• Streamlined onboarding process by developing and implementing employee orientation programme.• Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.• Built relationships with external recruitment agencies to source short- and long-term staff for roles across organization.

Dubai, United Arab Emirates

• Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.• Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.• Collaborated closely with other managers to smooth and improve office operations.• Accurately managed accounts using QuickBooks.• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.• Managed smooth HR process for new starters, setting up on systems and issuing contracts to make easy transition into company.• Provided exceptional secretarial support to Board members and senior management team.• Managed all payroll processing and changes for 300 employees.• Prepared, processed and sent invoices to relevant companies using SAGE Accounting.• Generated financial statements documenting revenue, expenses and liabilities.• Reconciled monthly bank statements and resolved discrepancies.

Philippines

• Mentored staff to increase sales success and productivity.• Created and monitored KPI metrics from order placement to product delivery, maintaining high-levels of customer satisfaction.• Trained junior staff on stock control techniques, operations and systems, meeting target performance metrics and product availability levels.• Monitored staff performance, conducting periodic appraisals and outlining personal objectives.• Control stock movement using appropriate documentation.• Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.• Delivered formalized, on-the-job training for junior colleagues in claim handling, fraud detection and settlement, amplifying department's skills.• Kept accounting spreadsheets up to date with customer information, payments and other finances for organizational purposes.

Philippines