Ash Vekaria Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Multi-faceted role which includes:
• Pre-Sales and Service Assurance for the Application Support and Maintenance Service
• Operational management of client engagements
• Project managing the deployment of MS Dynamics 365 to NashTech globally
• GDPR advisory

• Strategic and tactical management of the Service and Operations functions.
• Managing client expectations and driving Service and Operations teams.
• Improving Service Quality by developing and implementing KPI’s.
• Developing and implementing Incident, Change, Problem, Knowledge Management and CSI processes.
• Creating and maintaining Service Catalogues to ensure client understanding.
• Building firm relationships with business leaders, advising clients on strategic IT direction and to ensure clients make the most of their existing IT services

• IT service provision and project management consultancy.
• IT requirements design, setup and maintenance.
• Project Management of construction activities.

London, United Kingdom

• Global Service Delivery Manager – Goldman Sachs (Xerox Europe) 2015-2016Owned the delivery of all services globally to Goldman Sachs including MPS, Statement Printing and Document Management totaling around $15m p/a.
• Acted as and provided the central focus for customer satisfaction across all services globally.
• Supported new multi-country business opportunities and contract definitions.
• Provided expert problem management support to difficult client issues, ensuring root-cause analysis, corrective action plans and follow up learning for future benefit.
• Championed the integration and collaboration of all the regional and vendor service delivery units to constantly improve serviceKey Accomplishments:
• Key member of bid team in renewal of global Managed Print Service.

Credit Suisse

• Headed the global delivery of Access Control services and managed the $5m p/a P&L. Understood Credit Suisse’s business needs and drove service to add value and quality.
• Matrix managed and mentored global team of 65 staff in off-shore locations (US, Costa Rica) and directly managed UK resources to plan and manage work.
• Nurtured excellent relationships with client Directors and VP’s to ensure optimum working environment and ability to maximise commitment.
• Delivered a transparent, customer centric and anticipative service to drive optimisation, innovation and continuous improvement.
• Identified incremental new revenue opportunities, crafted service architecture and integration. Negotiated contracts, governance and SLAs.
• Produced and presented monthly service/performance reviews to client.

Aon

• Senior member of the onsite account management team and a peer to Aon IT, Business Directors and Supplier Managers. Governed service delivery of a new global document management system (ECM) and the services provided.
• Service Strategy and Architecture - Analysed and revised processes and support models to meet client needs.
• Service Reporting - Analysed and reported on Service Desk ticket trending and Problem Management RCA, KPI / SLA compliance, CSIP status.
• Drove customer satisfaction by focus and continuous liaison with senior Aon business leaders and user community.
• Cohesively Matrix managed technical operational teams (Wintel, Unix, DB, Network, Messaging), Helpdesk, Access Control, Network, Server and ECM Application teams (located in Philippines, Malaysia, Spain, UK, India).
• Matrix managed and coordinated ITIL teams/disciplines: Incident, Problem, Change and Capacity Management.

Credit Suisse

• Incorporated active and sustainable software lifecycle processes and defined product roadmaps for flagship corporate software to guarantee license compliance.
• Forged key relationships with business and application owners.
• Ensured product ownership of flagship software.
• Provided product, supplier and licensing transparency.
• Mitigated financial and reputational risk.
• Constantly reviewed license deployment and usage.

• Business Development Manager for the new Global Vista ACF (Application Compatibility Factory) and Application Packaging Services provided out of the Galway European Software Centre.
• Marketed and developed the ACF program within HP and interfaced with HP Sales Teams to promote and sell both the ACF and Application Packaging Services.
• Deal Consulting Lead and SME for managed services opportunities and pursuits.

• Senior member of the Global Desktop & Server Architecture Team.
• Engineered the global standard workstation build and the global Operating System deployment methodology.
• Core member of design and implementation of the software deployment infrastructure.
• Analysed and audited business software requirements, project managed infrastructure deployment and migration to numerous global sites.