Averi Ghosh Email & Phone Number

Gurugram, Haryana, India

Team handling - mentoring and coaching. Implementing new processes and transitionsEnsure SOP and Process Documents are updated at regular intervals and conduct learning and development drive for team Preparation of Key Performance Matrix for Team and analysis the variation from Service level agreementPreparation and Analysis of Daily, Weekly, and Monthly Internal Reports and Preparation of Ad-hoc reports like Overtime tracking sheet, AHT matrix etc.Maintaining and updating… Show more Team handling - mentoring and coaching. Implementing new processes and transitionsEnsure SOP and Process Documents are updated at regular intervals and conduct learning and development drive for team Preparation of Key Performance Matrix for Team and analysis the variation from Service level agreementPreparation and Analysis of Daily, Weekly, and Monthly Internal Reports and Preparation of Ad-hoc reports like Overtime tracking sheet, AHT matrix etc.Maintaining and updating trackers for Ongoing Programs and Projects including FTE AnalysisScheduling for Staff, Shift allocation, making adjustments in real time for unexpected change or requirementManaging of Daily Work Scheduling and Reporting for Knowledge Graph TeamEncourage team to leverage learning platforms available internal and outside to upgrade their skills sets and knowledge inline to their goals and objectives.Act as SME to team and to stakeholders to resolve queries. Executing audits, compliance due diligence on need basis. Show less

Gurugram, Haryana, India

Preparation and Analysis of Daily, Weekly, and Monthly Internal Reports and Preparation of Ad-hoc reports like Overtime tracking sheet, AHT matrix etc.Performed critical super urgent jobs that included curation, review, audit & other feedback supports.Supported & delivered all SLA based jobs as per business requirement.

Gurgaon, India

Being instrumental in adding content and maintain large informational database websitesPerform day-to-day Review to Validate source of information, source authenticity and Quality assurance for the data accuracyWork on various data tools and generate information by doing online research and work on various domains, subjects, and multiple jobsPerform quality checks and document for further auditsPerform senior review and auditing the source quality and authenticity and suggested… Show more Being instrumental in adding content and maintain large informational database websitesPerform day-to-day Review to Validate source of information, source authenticity and Quality assurance for the data accuracyWork on various data tools and generate information by doing online research and work on various domains, subjects, and multiple jobsPerform quality checks and document for further auditsPerform senior review and auditing the source quality and authenticity and suggested changesResponsible for process cross-trainings and creating backups within team, Internal and external quality check as applicable Show less