Avery Allmond Email & Phone Number

Tysons Corner, Virginia, United States

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.Resolved concerns with products or services to help with retention and drive sales.Researched and rapidly resolved client conflicts to maintain member accounts.Assisted members with correcting account, service and system issues by educating on required steps and technical processes.Investigated and resolved customer inquiries and complaints quickly. Responded proactively and positively to rapid change.Met customer call guidelines for service levels, handle time and productivity.

Columbia, Maryland, United States

Effectively supervised staff of 7-10 personnel by implementing company policies, protocols, work rules and disciplinary action.Individually contributed more than $68k in sales in first than 2 months Adjusted sales scripts to better target needs of specific individuals, increasing sales in 2019 from $230k to 295k.Effectively recruited and managed group of highly skilled sales agents earning the award for top supervising team internationally in the company. Directed training and retraining of employees to boost performance and enhance business results.Held weekly meetings with Agents to identify techniques to overcome sales obstacles.Established team priorities, maintained schedules and monitored performance.Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.Finalized sales and collected necessary deposits.Calculated premiums and established payment methods for sales. Produced contracts, reports, letters, and proposals for clients.